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Old Aug 25, 2009 | 01:14 PM
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Jeep2Xfire
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Joined: Nov 2007
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From: Jacksonville, FL
Default Re: Clutch Replacement!

Originally Posted by Borhmian
Waiting for them to do the work really isn't the problem. The biggest problem I have is them lying to me, and then catching them on it. Like telling me taking out the flywheel is a labor intensive process. It's not. I even told the guy that, and then he tried to back peddle and tell me 'well, it's not that labor intensive, but we still need the space to get it on a lift'. I don't mind that fact, I understand (and they are always busy, part of the problem) that they might need space. But don't lie to me about it.

And the fact that when I call with a question, they never call me back. Ever. I called at 9 AM yesterday, and the other service rep said that mine was with a customer, he'd call me right back. Ended up called back at 4 PM because I never got a call. That's just disrespectful, plain and simple.

So once I get the clutch parts to DarkhelmetRT, I'll be sure to keep everyone updated on what's going on with the car and the clutch, so we can have somewhere that deals with a clutch just for our car.
I see where you're coming from then. I dunno how front office stuff works (or doesn't). I have little customer interaction with the exception of when I'm requested. Just one of the guys in the back waiting on a lift...

Justin
 
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