Originally Posted by TheDon
Thanks!
I work in customer service for a large insurance company, 18 minutes is *much* too long of a wait. Honestly, the rule of thumb for good CS is any hold over two minutes should be offered a call back.
I picked the nano as I was certain it was compatible with the head unit. I doubt I'll ever have over 4,000 songs anyway.
Wish I worked in Insurance. In IT it is quite another story, call any of the big guys, Microsoft, Dell, HP, Symantec, Intel and if you are ONLY on hold for 18 minutes, you are a lucky SOB
Especially in your case, as they already had your money. Terrible I know, but a sad reality. And do not get me started on out sourced tech support
