Against my better judgement, I had to take my car to the dealer to repair a leaking fuel pump so I thought I'd have the bottom seat heater fixed as I am almost out of original warranty. WHAT A MISTAKE. First trip, they confirmed it didn't work and had to order a part. Second trip, after waiting 4 1/2 hours (I was promised it wouldn't take over 3 hours so I didn't mess with a loaner car) they installed the "Fix-it Kit" that didn't fix it. Now they have to order the bottom seat cushion. When I got home, the first thing I noticed was the dumba** tech scratched the heck out of my scuff guard and sill plate. The scuff guard even had several deep gauges and the sill plate was dented. My interior was in perfect showroom new condition before this. Service advisor said he'd talk to the tech and see if they removed the seat. I asked him how they replaced the wiring if they didn't remove the seat. Said he'd order me new parts if it was their fault - he'd call me back. That was last week and guess what? No call. I am not going to let this drop - I didn't buy a $48,000 car for a dumba** to tear it up. But now I am worried what the seat is going to look like when they repair the cushion - or what the paint is going to look like when they pry the scuff guard off to replace it.