Initially, I caught attitude from the parts deptament re the radio. While I had the TSB copy on me, I first asked if one had been issuesd (I didn't want to appear as a smartass. As with cops, you have to approach these people very carefully). After a bit of dickin' with the keys the parts guru told me he couldn't find anything. I then gave him a copy of the TSB info and related chatter that I printed off this site. He read if for about a minute, and then looked again using the TSB#. Still couldn't find anything. At about that time the Service manager walked by, looked over his shoulded, and indicated that he do this, do that. Viola! The TSB appeared. The SM then took over, explained the process, walked me to the parts counter and instructed the clerk on how/what to order. He then nicely explained that the holidays would delay arrival but could expect the radio between Xmas and New Years.

The difference between the actions of the counterman and the SM was that of night and day. As a business owner of many decades I have yet to understand why incredibly bad service continues to exist when it is practiced so blatently. Amazing.

Crossfiretech: Was the tech just looking in the wrong place, or what?

Postscript: After ordering the radio I left o n a one-day, 200-mile biz trip. During which the CD player started doing its interpretation of a rap DJ; skipping, slowing, speeding up, etc. Figuring that the replacement radio would be more of the same, but easier to read, I went and ordered an ALpine unit with XM.