WMichaels is right...if you are seriously having a problem with a service department, don't hesitate to contact DC. They are starting to crack down hard on dealerships. DC's thinking, is that if a dealer cannot provide good service, what are there chances of people coming back to the same dealer, or even back to any of the Chrysler brands, to buy a new car? I'd say not very good. Service is a very important part of a new car dealership. The dealership I work for always makes it a point to bend over backward for service customers, even if the car was purchased elsewhere. Management's thinking...if people appreciate the help they received in the service department, why wouldn't they consider shopping for their next vehicle from the same location. Also, I work in the Detroit area, so we get a lot of DC employee traffic. Although warranty work may not pay as well as customer paid repairs, it still does pay the bills and keep income rolling into the dealerships. If anyone out there would like a GOOD service experience, contact me.

Pat Kittle
pkmsu81@aol.com
248-836-5034