I would expect them to be. You are right, there's nothing they can do to really fix it now. It may seem like a minor transgression to other people but to us XF owners, we expect the dealer to treat the car how we treat it.

And Boiler, me and you usually see eye-to-eye on most stuff. I don't think that just because someone's XF is parked outside from time to time, or even all the time, it's really the principle of the matter. My XF spends most of it's time outside or in a parking garage, but I try to take as good of care of it as I can. I would be twice as mad if a dealer told me they would keep my car inside and then left it out all night if they were in a not-so-good neighborhood.

It really is just the problem of the service writer or porter or whoever telling our friend that they would keep his car inside then leave it out all night, twice. It's not something that deserves a good kick in the nads, but it does deserve some stern words and a complaint. I wouldn't trust this dealer after that.