I'm sure they'll figure it out..sounds like it's got something to do with the top...trunk piece maybe? I'm sure you've checked a lot of things, but I a problem with it coming unlatched once I shut the trunk...just a thought...It will beep at you. Also the last latch on the folding top..the piece that actually folds into the back was askew for me when I got my car...If yours shuts okay without a problem then you're good...

Pics would be awesome!