Worked at a BMW/Infiniti dealer in my younger years, I know the drill

And I would NEVER allow a dealer that, more than likely, does not even stock our oil, to change the stuff in my car. I would rather do it myself and know that Mobile1 0w40 made it in there, in the proper amount, and that the cap was screwed on so it won't blow off like several other here have experienced after a dealer oil change...

The '5 star' and 'crossfire certified tech' really do not impress me as most of them were certified on the car 6+ years ago and have maybe seen a handful of them over the years, but do not work on them regularly enough to maintain a skillset for the car.