The actual emails I got from Chrysler tonight...
So you think by contacting Chrysler you'll get the help you are seeking? That is so funny, never happen... read these replies to my emails I sent to Chrysler concerning my complaints (ref the thread "Dealership sticks it to me on Crossfire...")... Here are the two emails I got from Chrysler, only edited to remove my identity:
1st email:
Thank you for contacting DaimlerChrysler concerning your dissatisfaction with your Chrysler Crossfire.I regret your dissatisfaction in your DaimlerChrysler product, or
quality of your product, and appreciate the time and effort you took to bring this matter to my attention. Comments like yours are one way to learn of problems that may develop and improvements desired by customers. The information received is used in product development and quality analysis.
DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality. Apparently, your expectations have not been met. Please accept my apology for the problems you have experienced.
Thank you again for taking the time to contact DaimlerChrysler concerning
your dissatisfaction with your Chrysler Crossfire.
Sincerely,
Cynthia
Senior Staff Representative
DaimlerChrysler Customer Assistance Center
NOTE: Please do not use the 'Reply' function of your email system. If you have a need to respond to this message, please visit us at our reply
form (link provided below). Our system is NOT able to accept any emails at this address
2nd email:
Thank you for your recent email regarding your sales concerns.
As much as I would like to be of assistance, the circumstances in this matter prevent me from doing so. DaimlerChrysler Motors dealers are independent businesses, and as such are responsible for addressing concerns directly related to their sales departments, including their personnel. DaimlerChrysler Motors has no authority to resolve disputes
involving retail sales agreements between an independent dealer and their retail customer. I would suggest you pursue the matter directly with dealership management.
Your dissatisfaction is regrettable, and I trust you will understand our
position. I hope this experience will not cause you to misjudge our products. Thanks for bringing this matter to our attention. Information received from customers enables better evaluation of dealers' sales activities. Your complaint will be retained in the dealer's file.
Thank you again for your email.
NOTE: Please do not use the 'Reply' function of your email system. If
you have a need to respond to this message, please visit us at our reply
form (link provided below). Our system is NOT able to accept any emails
at this address.
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER:
REPLY LINK:
Sincerely,
Kristen
Senior Staff Representative
DaimlerChrysler Customer Assistance Center
Yes can call or email the Chrysler Rep. - good people, but got not pull - Hooah
Last edited by FirebaseD; Dec 10, 2005 at 02:17 AM.