Went to the dealer today had my 14,000 mile service done and to address the heated seats issue. The Tech and the Service Mgr. said that they had to contact "STAR" to find out what to do. From what I am told "Star" is part of DChrysler and used for technical assistance, Service Mgr. assured me that they will get an answer soon and order what ever parts are needed. Also if "Star" takes too long, they will just replace both seats with new ones. I guess I will have to wait and see this dealership has treated me like a king from day one, at this point I have no reason to doubt them.