The picture that you put up isn't coming up for me. The gouges I'm talking about are on the rocker guard that says crossfire. I talked to them yesterday and they have a new one on order to make everything right. Overall I'm happy with the help that I get from the Dealership I'm nice and polite and try to put things in there court to make it seem like they have decided to fix the issue instead of going in there and saying you will fix this. Works pretty well and if it doesn't work right away i try a different approach!