Well I finally have a warm bottom when driving my car the dealership installed the new heater cores (yes there are three heater cores on the bottom portion of your seat two for your thighs and one for your bottom) but upon further inspection they scratched the door sill while installing or taking out the seat. So I have to take the car back in and get them to replace the door sill that says Crossfire on it! so yeah there is a little Ahhhhh while driving and a ton of GRRRRR when looking at the interior.

 

do they have back heater cores too? My passenger side does but my drivers side does not or it's not working properly...

 

Yes there is a total of four heater cores, one in each seat a back, bottom and two thighs.

 

Do the gouges in your door sill look like these?

DSCN12442.jpg

I called Jim Brown, the owner of the chain of dealerships (Classic Auto Group) the day I discovered these aftereffects of his dealer's unsuccessful attempts to repair the driver's seat heater and he refused to repair the damage his mechanics had done to the car. The Chrysler service representative told me the damage was probably done by a runaway shopping cart at the local grocery.

I've made nine trips to four local Chrysler dealers trying to get the problems with my Crossfire fixed and the only problem that they have fixed is that the clock didn't keep time. When they fixed the clock it took a week and they added a bunch of squeaks and rattles to the instrument panel and made the outside air temperature gauge read about 10º higher than is correct. They have not fixed the two safety related problems (car darts suddenly to the right and driver's door pops partway open) I complained about on my first service visit.

My impression is that once Chrysler has gotten your money you are on your own and that they have a corporate policy of refusing to honor their warranty and any lemon laws that might apply.

 

Welcome to 5 - Star Service. While there are good dealerships out there, I agree with you that Chrysler customer service overall is lacking. Call the 1-800 number and all they will do is take your complaint and then when you press them for answers you get, "each individual dealership is a business on it's own for which Chrysler is not responsible".

While I enjoy the Crossfire and it is a long term keeper for me, it is the first and last Chrysler product I will ever purchase. IMO Chrysler was and will most likely remain a third rate car company. Too bad their products are getting better, they just don't want to take care of their customers.

Just a note... whenever I take any car in for service, I have the service writer do a walk around inspection of the car with me, inside and out. I'll point out known damage and have them annotate it on the work order. They don't like doing it but once they know you're serious, it becomes less of an issue each time you take the car in.

 

I love my dealer, great lip service. Has handled every problem I have had, my service writer knows how to take care of his customers. I will say that I deal with people who can make or brake your day. "airline employees", so I use honey instead of vinegar.
Now as for the technician that works on my car thats another story. He is either over worked or clueless. I opt for the latter
4 trips for the rear hatch rattle before I took the TSB to my writer step one ,replace the metal latch with the upgraded plastic covered one. then proceed to step two. I asked Mike, my service writer how he could have done step two and three when step 1 had not been complete. So they put the latch on and it made more noise than before, guess he thought he did not have to adjust the stops again. I did the adjustment no more rattle.
Driver side window noise, he adjusted the door, so all the lines on the door did not match, but the window did not hit the top rubber seals anymore.

I had the oil changed last week, I did an internal check on the oil level one qt low, hmmm checked the service work order they only put in 7 qts. I will go ask him about it tomorrow.

Remember if you **** them off or attack them personally and even the company you may be met with resistance.

As bob says "he who fights and runs away lives to fight another day" choose your battles carefully.

I would have never left the dealer with my car if those scratches were done to my car.

Good luck.

 

The picture that you put up isn't coming up for me. The gouges I'm talking about are on the rocker guard that says crossfire. I talked to them yesterday and they have a new one on order to make everything right. Overall I'm happy with the help that I get from the Dealership I'm nice and polite and try to put things in there court to make it seem like they have decided to fix the issue instead of going in there and saying you will fix this. Works pretty well and if it doesn't work right away i try a different approach!