Originally Posted by
Cruiser
I think because I'm a girl, they thought I would just go away. I took my binder in with me that I have kept since 2004, of everthing that has ever been done to my car, dow to the headight bulbs. I told them that I'm the only one that drive this car, and I know what it's supose to drive like. And it still NOT right!
I think that's why the service manager and I came to this agreement. I will take it to a better shop when something is wrong, they can let Chrysler know the code, and pay them to fix it, while I have the warranty. Nice we have come to an understanding, in my favor! I'm sure they don't want me to call Chrysler....and I sure would when it comes to my car.....
Please remember one thing, anything you bring them to fix or diagnose, if the repair does not fix it, they might charge you for that. Do not tell them this or that part is responsible for the problem, so when they do that specific repair, and it is still doing this or that, they will hand you a bill that you will eventually have to pay. So bringing them a diagnosis from 'someone else' should also have the note on any repair order that this is not definitive diagnosis and that the dealer should not replace anything unless they confirm this or that is the defect or the part needed to be replaced as part of the continuing diagnosis/repair. Then you are protecting yourself from any forthcoming bill that you would have to pay, and may likely lose in any redress. These service managers and car repair places are experts in getting around paying for repairs. They will rather have the customers monies than fight a warranty company even if it is a Chrysler warranty! Just saying!