Originally Posted by
Ian Michaels
Dear Michael:
Thank you for contacting the Chrysler Customer Assistance Center.
Thank you for your recent email, although it does not contain any
information that would cause a change in the previous decision. Our
records show that you have contacted us by email and we have addressed
your concern. I have updated your file to reflect the latest information
you provided in the email message.
After thoroughly reviewing your request and the files on this matter, I
respectfully concur with the decision rendered previously by myself.
I fully appreciate your concern, particularly in view of the expense and
inconvenience involved, however, Chrysler Group LLC is unable to
accommodate your request for out-of-warranty consideration. The vehicle
has exceeded the time and/or mileage limitations of the warranty (or
warranties) we offered on the vehicle at the time it was purchased.
Although we are unable to provide a more favorable reply, we appreciate
the opportunity to review your request.
Your request must again be respectfully declined. Any future
communication related to this issue will be retained in corporate
records.
If at some future date, we can be of assistance to you in some other
area, please let us know
Thanks again for your email.
Sincerely,
Steve
Customer Service Representative
Chrysler Customer Assistance Center
That has to be the most asinine thing I've read in some time. It DOES **** me off that Chrysler picks and chooses which car is under warranty, they really don't deserve our business.
How 'bout explaining to your customer why you pick and choose who is under warranty?
Words fail me at this point.