Try unlatching it first..

Okay..Okay.. going to have to give us more than this.. In what part of the sequence does it stop.. as in windows not going down or? Pizzaguy seems to be the great inside track on these. Several safety switches involved and the sequence to failure can help track the culprit..

Oh.. and that 10 yr warranty is dependent on where the mother ship dropped the car off.. for some ignorant reason..