Dwayne Lane's Chrysler in Everett Washington!!

(Long Post)

Here is how the story goes. I live and work near Everett. When I got off work one day the radio quit working. All it did was display "CHRYSLER". Dwayne Lane's is the only dealer in the immediate area. So I took them the car because the problem was current and the dome light needed a looking into. They saw the problem and ordered me a new radio and dome light. When I got the car back they had marked up the headliner replacing the dome light. I called the service manager and complained. They offered to clean it and etc etc. So far no problem.

Well the seat heater quit working on the drivers side. I thought I would give them another chance. I really didn't want to take a trip towards Seattle to get it fixed. Well they found the problem and replaced the lower seat cushion. When I got the car back I noticed some new damage. While removing/reinstalling the seat the tech. gouged the door sill. Deep GOUGES!! I was furious. They ordered a new door sill and will replace it.

Twice I have taken my car to them and twice they returned it with damage. IMO this is unacceptable. How could the tech pretend this didn't happen and think I would not notice.

I will never return to that dealer!

I just want to warn any one else in this area about them.

-Erick