Thread: Roadster rear window problem solved?
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Old Feb 17, 2014 | 12:49 PM
  #318 (permalink)  
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lovecross
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From: Escape from So-Cal
Wink Re: Roadster rear window replaced by Chrysler
Originally Posted by iceball
To all the 2005 Roadster owners with rear windw problems, I've got good news. Chrysler paid for my complete window replacement, back in Dec. 2013. Believe me it wasn't easy , but it's done. Here what to do, 1st. thing find a Chrysler dealer that will work with you, I wasn't so lucky the first time. I agreed to pay what the warranty would not cover at the time of the service to the trim shop. Chrysler agreed to send me by mail a check for the money I paid. I worked with a girl named Anne from Chrysler Customer Service. She was very helpful solving my problem. Phone number for Anne is 1-855-314-9466 ext: 66139. I hope this will help you get a new roof. If you have any Questions e-mail me at johnwejr@yahoo.com
Congratulations! Tried that # today, got a polite man who looked up TSB and Warranty Bulletin: US D-11-40. He could not explain the "9 States" either, but would not provide any resolution or negotiation. I politely told our entire experience, including having a copy of the "Letter & Claim Form for Reimbursement"
from another owner and He suggested that I try Customer Assistance again?
Note to All: the NHTSA website has TSB 23-035-11 Rev A, listed under 2005 Chrysler Crossfire Roadster, ( not "Crossfire Convertible") along with all the complaints. They should be getting many phone calls (888-327-4236) asking why your car is excluded?? (Hint-Hint!) Thanks & Good Luck to All!
 
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