What a cluster.... Is Chrysler really this bad that they won't discipline a dealership? Your the dealer is lying his *** off and they take the word of the dealer over a customer. Number 1, and hope you listen this time. NO DEALERSHIP would have accepted a car to repair that was TORN all apart. NONE! So it isn't your word against theirs. It is the truth and a judge will see right through them. I would have had gone plum nuts seeing my car like that, and I can tell you the POLICE would have been called. That service order you signed is a valid contract in most states. They didn't fulfill their contract. It's your money. You may have shorted out the skreem module when you were installing the radio. I bet the dumbasses never even installed a new one...good luck.