Originally Posted by Sharonaln67
Are we having fun yet? Here's a better update!!
I just got off the phone with the DC rep and interestingly enough, its going to be an easy process from today forward, as Chrysler has accepted liability for my car.
That's great news and good for you!!!
Who is this person and where are they coming from that is going to help you? How were you put in touch with them?
Those of us that have called Chrysler about an issue with our cars just got a customer service rep at the 800 number who basically repeated what the dealer had already told us, they were of no real help. We were told there is no DC support above them.
Any information on how you got higher up in the Chrysler food chain would be greatly appreciated.
EDIT... opps, I went back to your original post and answered my own question. I see it was filing a lemon law complaint that opened a few doors for you. Now, all we need to get is someone to contact when we have an issue that doesn't warrant filling out a lemon law claim.