That's great news and good for you!!!

Who is this person and where are they coming from that is going to help you? How were you put in touch with them?

Those of us that have called Chrysler about an issue with our cars just got a customer service rep at the 800 number who basically repeated what the dealer had already told us, they were of no real help. We were told there is no DC support above them.

Any information on how you got higher up in the Chrysler food chain would be greatly appreciated.

EDIT... opps, I went back to your original post and answered my own question. I see it was filing a lemon law complaint that opened a few doors for you. Now, all we need to get is someone to contact when we have an issue that doesn't warrant filling out a lemon law claim.

 

Yeah, lucky me got to start the process... ugh...

Not sure if you've attempted this or not but have you asked the Service Department Manager at your dealership to get you in touch with the local or area DC rep/manager? Reason why I ask is because I'm friends with the Manager at my dealer and he told me that they do have the ability to relay messages. Trust me, this process has allowed me to get answers that I normally would never get...

Someone at your dealer knows who you need to talk to...

 

Thanks for the quick reply.

I've been there and done that. The dealership will only give out information they want to. I've seen the Area Service Manager for a problem I had with the reinstallation of a seat cover after it was replaced for a broken bun warmer. The area manager sided with the dealership saying, "the repair was adequate". I went to two other dealerships and they agreed the cover was not put back on very well, but they would not touch it saying, "they would not get reimbursed from DC since the ticket was already closed out by the area manager". His word is final, and from what I've found out, that's as high as we can go up the DC food chain, unless a lemon law claim is filed like you did.

I had the seat cover fixed at my own expense at an upholstery shop, the owner of the dealership later reimbursed me. Case closed.