Thanks for the quick reply.

I've been there and done that. The dealership will only give out information they want to. I've seen the Area Service Manager for a problem I had with the reinstallation of a seat cover after it was replaced for a broken bun warmer. The area manager sided with the dealership saying, "the repair was adequate". I went to two other dealerships and they agreed the cover was not put back on very well, but they would not touch it saying, "they would not get reimbursed from DC since the ticket was already closed out by the area manager". His word is final, and from what I've found out, that's as high as we can go up the DC food chain, unless a lemon law claim is filed like you did.

I had the seat cover fixed at my own expense at an upholstery shop, the owner of the dealership later reimbursed me. Case closed.