Yeah, lucky me got to start the process... ugh...

Not sure if you've attempted this or not but have you asked the Service Department Manager at your dealership to get you in touch with the local or area DC rep/manager? Reason why I ask is because I'm friends with the Manager at my dealer and he told me that they do have the ability to relay messages. Trust me, this process has allowed me to get answers that I normally would never get...

Someone at your dealer knows who you need to talk to...