OK, since last post, was shuffled 'higher up' (?). Agent stated emphatically they will not let any contacts be documented by emails. His words, it is not 'policy' to do this other than by telephone call with them. So, I just followed through and filed my complaint with NHTSA (concerning FCA's rotten handling of this affair). Be sure to read this NHTSA website ( NHTSA | Recalls Spotlight: Takata Air Bags Recalls ), it has the official information available. FCA does not want to give out anything that helps beyond what they consider as help, and only by phone. I am done with them unless they contact me by mail or email. Seems they just want to CYA and not keep their owners in any official loop.




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