Originally Posted by
GraphiteGhost
OK, since last post, was shuffled 'higher up' (?). Agent stated emphatically they will not let any contacts be documented by emails. His words, it is not 'policy' to do this other than by telephone call with them. So, I just followed through and filed my complaint with NHTSA (concerning FCA's rotten handling of this affair). Be sure to read this NHTSA website (
NHTSA | Recalls Spotlight: Takata Air Bags Recalls ), it has the official information available. FCA does not want to give out anything that helps beyond what they consider as help, and only by phone. I am done with them unless they contact me by mail or email. Seems they just want to CYA and not keep their owners in any official loop.
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It would be wise to contact any and all outside consumer protection sources for replacement of the airbag in our cars. A further contact with Chrysler corporate, didn't even want to address my inquiry about the 'policy' regarding phone calls only. This policy stinks of protectionism, all they want to do is protect themselves from the very customers trying to hold them to a customer service standard. SAD for this company. The Chrysler name is quite the disappointment in regards to customer service, that's for sure. Its no wonder they have merged with so many other companies over the years...
I am considering doing the airbag disconnect until they fix their supply side of the airbags recall. I have a feeling they will attempt to charge me to 'reset' any system after I bring my car in to have it replaced. I seriously don't want them touching my car, but this (airbag replacement recall) pretty much has to be done.
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