I ordered a used shifter on eBay. It arrived today and I installed it. Everything works! YAY!!! But... Doing it was a royal pain. After some minor struggles I had the rear console removed. The front console was too challenging (perhaps with some instructions it would have been easier) so I used a cheat I read about - cutting a plastic support. That gave me just enough room to unbolt and lift out the bad shifter. Then the retaining clip - very little room to get my hands on it. After about an hour of struggling with the clip I realize it slid off. Anyhow it's all back together now and I am MOST GRATEFUL for the help. It would have been almost $3,000 to have the dealer replace the unit with a new one. My cost was $250 plus about 5 hours of work.