Ok, now take a look at the "Top Open" switch. It is above the passenger's head on the frame - it is not easy to see. WHne you release the top from the window frame, the NEXT thing that has to happen is both the divider switch AND the top open switch MUST close, this tells the controller that is it safe to start the pump.

Another thing is that the trunk is completely closed, but it sounds like you have that confirmed.

THe next move would be to verify fluid level. It has come to my attention that IF, IF IF IF, the level in the tank is really, really low you will get the exact symptom you have. Now, I DOUBT that you've sprung a leak and it's all leaked out. MOST of the time, the top acts up due to low fluid for a few cycles, then quits altogether due to low fluid. That does NOT sound like your situation.

BUT, if you take the trunk trim out to look at the tank, take a GOOD look around back there, is there water in the valleys in the wheel well or in the trunk UNDER the trim? If the controller is sitting in water, all bets are off. Again, probably not the issue but it is worth mentioning.