It took a long, long time to diagnose the issue in fact, if I remember correctly I had this issue over 18 months. The dealer was able to figured it out with the help of FCA HQ. All it took was a letter to the CEO.


I recommend this approach for any issue we cannot resolve on this forum. FCA HQ has the blueprints to our vehicle, and even though it went from DCX to FCA some of the same engineers who worked on the car are still their. Even some of the designers I went to school with still work their. They know this car better then any of us. I do wish I wrote this letter earlier but, I am satisfied with result. Below is the address I sent the letter, it only took a week to get a response.

FCA US LLC
1000 Chrysler Drive
Auburn Hills, MI 48326

I also give kudos to the dealer for working with me to get this issue resolved. They could have given up or started to charge me for the parts they replaced. The fact is they wanted to solve the issue, it was just something they never seen before. Like all new issues it takes time to figure out and they put in a good amount of time at no charge.

I know this reply doesn't really have a hands on solution. Since how they fixed the issue was never really explained in detail visual or verbally. But, I hope it give the very few on this forum another avenue to find a solution to some of the harder problems with their vehicle.