Originally Posted by
GraphiteGhost

Just wait, they'll next ask you to remove the feedback OR ask you to 'cancel' the auction. When either happens they will have no neutral or negative feedback on this auction (cancel an auction, ebay removes any feedback since it didn't happen AND/OR they ask you to 'revise' the feedback and either may happen with a 'threat' of not processing a refund OR charging you a 'restocking' fee). When the crapola hits the fan with one of my purchases, I make sure the terms dictate a complete refund and they pay for return shipping. Also, no cancelling of any auction because then no one else knows how they actually are.
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They already did ask me to revise my feedback. They offered me $40 added to my refund to revise the feedback.
I don't work that way though. I told them if they wanted me to revise my feedback, send me another cover just like the one I ordered in the condition that was described in the listing.
I declined the payment to revise my feedback. I think morally, it is wrong to offer someone money for positive feedback. I told them it should be used as a learning experience..... if the item you are packaging for shipping does not match the description..... don't ship it.
I think they were rolling the dice that I would just want to keep it. Which honestly has happened in the past. I've ordered things before that didn't work or were broken, I will start the return process with good pictures and a thorough description as to what the issue is..... and 9 times out of 10 they just refund your money because what seller would want to pay return shipping for something that is broken and they won't be able to resell. On the flip side of that, the buyer is left with a refund and something they can't use, or can't use without investing more money for repair..... so it goes in the garbage, or goes on a shelf in the garage. Unfortunately for them..... I didn't want to keep it. I want my money back so I can apply that balance to another cover in better condition (whenever I find one). Had they refunded my money, I would have applied it to trying to find a front cover that was in good shape and not broken, and would have tried to restore the rear portion of the cover. Functionally speaking the rear cover was fine.
The search continues.....
Jared