Sounds like low fluid to me OR you were moving the top without the engine running.
BOTH of these will cause the top to fall out of sync with the controller and since the cycle did not complete, the trunk is still locked, as it locks during ANY top movement. (We generally disable that lock for when this kind of thing happens, but now is not the time to discuss that.)

Since the process did not complete, the trunk is still locked (it locks when the top moves up or down). You can TRY one thing, shut engine off, pop hood, get into the fuse box, drivers' side and yank the 25 amp top controller fuse. Leave it out 30 seconds or so.

Put fuse back in, start engine, and see if the top will move and complete the cycle.

NOTE: DO NOT EVER move the top up or down without the engine running, if you were moving the top without the engine running, it is likely that is what caused this nightmare. Otherwise, I'd guess you have low fluid, which means you also have a leaking cylinder or pump.