Shipping company can't start my car!
Shipping company can't start my car!
OK so I am having my car shipped from MA to FL by Dependable Auto Shippers. Everything was cool until the car arrived their hub in Morrow, GA where is say for almost a week. So I finally call to see what's going on and I am told that "Oh, your car won't start and we now have to process this car as such which takes longer" Mind you I am talking to a DAS customer service rep and not with the people that actually work at the hub. So I am put on hold as the rep contacts the hub. She comes back and tells me the thier are notes on the dash with one saying "do not remove key from ignition" and " the key has to be jiggled up and down a couple times before it starts."
I then called the the previous owner to see if there was any problems with the car when it was loaded. He said that what he did to start the car was to turn the ignition on twice then the turn it again and it would start. He said that's how he always does it. I thought that was odd but whoever loaded the car had no problem and when the car at stopped at hubs previous to be loaded onto a different carrier there was also no problem.
So I did some searching on here and found topics about how the wheel locks and how you have to move it some for the key to turnover. I also saw one that said a dead battery in the fob will cause the car not to start.I have explained these things to the rep today and she would forward that information and the she would call me back when she hears something.
Are these guys doing something wrong? Can leaving the key in the ignition cause the battery to drain in the fob? If you guys have any suggestions that could help me out I would really appreciate it! If they can't get it started my only option is to go pick it up myself.
I then called the the previous owner to see if there was any problems with the car when it was loaded. He said that what he did to start the car was to turn the ignition on twice then the turn it again and it would start. He said that's how he always does it. I thought that was odd but whoever loaded the car had no problem and when the car at stopped at hubs previous to be loaded onto a different carrier there was also no problem.
So I did some searching on here and found topics about how the wheel locks and how you have to move it some for the key to turnover. I also saw one that said a dead battery in the fob will cause the car not to start.I have explained these things to the rep today and she would forward that information and the she would call me back when she hears something.
Are these guys doing something wrong? Can leaving the key in the ignition cause the battery to drain in the fob? If you guys have any suggestions that could help me out I would really appreciate it! If they can't get it started my only option is to go pick it up myself.
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Re: Shipping company can't start my car!
Dead battery in the fob will only disable the remote function of locking and unlocking the doors. It has nothing to do with starting the car. From past discussions on the key fob all the car needs is the right RFID (chip) and the correct metal key, and you have both if the car was started previously using the said key. Look elsewhere for the problem and not the fob.
Re: Shipping company can't start my car!
Originally Posted by Buran
I just got off the phone with them again and the key will not even turn on the ignition. It seems to be locked somehow that it is not allowing the key to turn at all. Would the dead battery in the fob cause this too?
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Re: Shipping company can't start my car!
Originally Posted by Buran
It is a Manual.
Re: Shipping company can't start my car!
Originally Posted by robby363
Do you know if they are pushing down the clutch pedal when trying to start it or are they just trying to start it in neutral? It might sound like a dumb ? but I had a Dodge Stealth at a dealer one time to have work done on it and they came in and asked me if it had a special alarm system because they couldn't start it. It wouldn't start because the dumbass didn't push in the clutch pedal.
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Re: Shipping company can't start my car!
Originally Posted by Buran
They can't even get the key to turn the ignition on let alone try to crank the car. I am told the key will not turn right at all.
Last edited by robby363; 04-24-2008 at 07:25 PM.
Re: Shipping company can't start my car!
Originally Posted by robby363
It sounds like the steering wheel is locked if the key won't turn at all or the switch is broken.
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Re: Shipping company can't start my car!
OK Everything is good to go! A HUGE THANKS to Mickey5469! He went to the lot where my car was and turned the wheel to unlock it! That was the issue. No dead batteries or any of that. The people working there just didnt turn the wheel hard enough. Thanks again John!