as we discussed, they are doing a recall, of sorts, on the radiator hose issue. did mine friday and all was well.

well sort of...the dealership has a new owner and most of the driveway crew is new. had a 1pm appt. and at 1:15 the car is still sitting in the driveway. politely inquired about the sudden resignation of the entire service staff as not even one could be found to lift the hood and see that the hose is ok. finally, one was able to leave his deathbed to verify my determination that the car was fine....but...

they asked me a couple of time if i had gotten a card in the mail about the recall. no, sez i; why??? oh, nothing sez they. just nothing.

today, i get the card in the mail from chrysler and it simply asks that, if the work was done, i note that and send it back. i strongly suspect that d.c. is back-checking the dealers on the recall/repair. i think it's good that they're checking, bad that they have to.

dan

 

I just got my post card yesterday. It doesn't say anything about "recall" on it. Strange. So D/C doesn't consider this a recall. Hasn't there been a TSB on this for several months (back before someone xxx'd it out) :?:

 

yes, i remember the t.s.b. i suspect the dealers were ignoring it till the customer called from the side of the freeway!!

in my letter d/c calls it a "customer satisfaction notification". i guess it's ok since they really are handling the problem. maybe if it's a "recall" they lose points with j.d.powers or something.

dan

 

Must be Monday :? I took my baby in for the radiator hose check, apt 8am monday. I was greeted with "be right with you". Handed over the card for radiator hose and the print out for the radio TSB. I asked if they could take care of that for me answer-No :shock: I said well here's the TSB, obviously there is a problem if people are having them replaced. reply-"I'll check it out, have a seat we'll tell you when it's done" Now I'm sitting by the window where I can keep an eye on my car, after the nightmare stories I dont trust them one inch :!: so my car sits there for 20 minutes before someone comes along to check it out. Wander down to check out the new Viper sitting outside, salesman very friendly check out the coffee pot , none made yet. Go back and have a seat, my car returns. Wait 10 minutes to see if Mr Friendly behind the service counter says anything-nothing Finally go and asked if they are done. Yes, hands over key," oh we'll order that radio for you and call you when it comes in" end of interaction. Is because it's Monday :?: , I didn't buy my car there :?: I'm a woman :evil: :?: can't these people just be nice " Good morning Ms Eles, what can we do for you today "
Thanks just needed to vent :roll:

 

My advice would be take it to another dealer. some dealers have good people.

 

RED885:

First, I would call and ask to speak to the service manager of the dealership. Explain exactly how you were treated, and then see what he/she has to say. If they are serious, and want to make it right, give it one more try.

If you have the same feelings after having that talk, go find another dealer!!!!

And when you are sent an evaluation by D/C, make sure you tell them the same thing...

There are dealers out there that are doing it correctly! Mine is in that catagory.

Let us know how it works out for you.

 

As much as I love my dealership -- the guys are nice and they really do try -- I am thinking I need to try somewhere else. Took my XFire in LAST Tuesday for Schedule B service and the recall card. Turns out my hose had to be replaced and it took a whole week to get it in (after I was told it would be in last Thursday, then Monday, then today).

If that wasn't bad enough, I go to pick up the car tonight and they deliver it out on the lot with the Low Tire Pressure light on and a bunch of bird crap on the car. I couldn't believe it. :shock:

Oh goody, ANOTHER day of driving the Ford Focus. :x

NOT a happy camper...grrrrr. :cry:

 

I think some of the dealerships are forgeting that we are paying their salary since we bought their product. When you are servicing a customer, the first rule, treat the customer as you would expect yourself to be treated and don't forget, this customer has one of your top of the line cars in for service.

I sure hope you get your Crossfire cleaned before Saturday, we might make you drive at the back of the line. :wink:

 

Hey cgates, maybe I should be at the front of the line...I can go fast enough that I'll just be a blurrr! :wink:

See you Saturday!!

 

Nope, we have to "hide" you in the middle... :wink: :wink: :wink:

 

There does appear to be a wide range in the level of service offered by different dealers. I took mine in for the hose thing. After about 20 minutes the service writer came in to tell me that it would take a few minutes longer then expected since they wanted to wash my car before returning it to me. Good service - clean car. Can't beat that.

 

When we got home last night there was a message on our machine from our Service Manager advising us of the "recall" (his words) and asking us to call him to make an appt. His message said it would take about a half hour to check (sounds like a long time just to check it) and about an hour if it needed to be replaced.

I think that was great customer service!

 

Never received a notice, but I mentioned it to my dealer when I took mine in for an estimate on the Groundhog incident.

They didn't bring it up, I did, but the service manager knew exactly what it was when I mentioned it.

I was told it would take about 45 minutes if it needed the adjustment. It did. The adjustment, plus estimates on my damage took only 1:30 hours from when I first parked in the dealers lot.

So, it *should* be a fairly quick proceedure.