FIFY.

And THAT is why "taking it to somewhere to diagnose" is almost always a bad idea....
Taking it to a Chrysler deals is ALWAYS a bad idea.

If you want to try to fix this yourself, see the links in post #3 Gary gave you. I put the first one together to address owners like yourself. Read thru it carefully, more than once - best to do so sitting in a quiet living room and absorbing how things work. THEN, go out to the car and try some of the things I talk about in there (like, do the windows go down when you turn the crank?)

The system seems very complex, and it is, but many times (not always) figuring out where the problem is, is not always that hard. But you MUST understand how the system works, and that's why I wrote what I did. NEXT, you can go to the second link (but again, be careful, it can be hard to know where to start - that is why I went to all the trouble of writing what you find in the first link.)

Give yourself time, the harder it is to fix this, the better you will feel when you are done.

SOme final thoughts for now:

1) Water damage to the top controller is about the only reason it will go bad - that module seems very reliable; even tho many "experts" jump to the conclusion that the module is the problem - it almost always is not the issue.
2) If your car's powered wing is not acting right, or if you have an ABS light on, you should fix those issues first, as they can prevent top operation in some cases.
3) In the vast majority of cases, the divider switch in the trunk is the problem. THis is by far the leading cause of "Top Paralysis".