and I'm talking about my local dealership!

I toyed with taking the Crossfire to a Mercedes dealer for service after reading some feedback from other forum members but I'm further away from any than I thought. I looked at the local Chrysler dealerships and found two Five Star dealers and one was fairly close to work.

I took my XF in for its first oil change since I bought it in April and also had the tire air evacuated and replaced with nitrogen gas. I have to say that Crowley Chrysler in Bristol, CT surpassed all my expectations for customer service from the moment I got out of the car. I was greeted immediately by a technician in the concierge bay and while I was speaking with him, the VP of the dealership standing nearby overheard I had experienced a glitch with their website while I was scheduling service. He introduced himself, asked if he could take my VIN # and have their IT person work on fixing the glitch before they launched their new website. Mind you, I wasn't even complaining, just explaining why I was there for a different purpose than the schedule indicated.

I got out within an hour, for what I consider to be a fair price. I don't find myself pleasantly surprised by customer service in general very often--particularly at a car dealership/service department. All the more reason to make this experience public and recommend these people. I hope this might be a general trend at Chrysler--at least at their Five Star dealerships.

 

That's great. I am not unreasonably far from Bristol, it might be worth the drive. Let this be a lesson to dealerships: Word of mouth is the most effective form of advertising.

 

So far I have been impressed with Lake Norman Chrysler located 15 miles north of Charlotte NC. They are a 5 star dealer and have worked on my car for 5 'minor' warranty issues. So far they have been spot on with their evaluations and work.

Don

 

My first and only contact with a Chrysler dealership was positive, as well. They weren't baffled by the Xfire at all. I was relieved.