Hey guys (and gals),

This post is a continuance from my original here: https://www.crossfireforum.org/forum...ad.php?t=25132

The top finally arrived! The dealer called so I dropped off the car and the repair was completed the next day. The top IS covered by the service contract. They told me the car had an open recall, dealing with the cooling system, so those parts are on order.

I had them create an additional line on the repair order for a "sticking ignition lock cylinder." They told me that my Maximum care service contract did not cover the item. The car is just over it's factory warranty, that's the reason I bought one.

Has anyone else here had this type of extended coverage and any issues replacing this item. I know the sticking lock cylinders are a pretty common problem with our cars. The cylinder is also part of what's called an exchange order entry in which they need the old one in order to get a new one. I'm assuming the cylinder comes with tumblers pre-keyed for our cars. The cylinder is like upwards of $300 and even with my discount, still expensive, not to mention labor.

I haven't picked up the car yet because if I can get them to add the lock cylinder on the same repair order, then I only have to pay for one deductible. Not to mention I'm still waiting on the recall parts. I'm thinking my best bet would be to call Chrysler Service Contracts and see if it is covered or not; however I'm at work now and wanted to check with you guys first.

peace,
Steven

 

You might want to check out this thread and my post#10 to argue that the MaxCare warranty is bumper to bumper just like a brand new car. Think of your car as one week old and if the cylinder lock is sticking why wouldn't the dealer cover it? Hope this helps.

https://www.crossfireforum.org/forum...t=exclusionary

 

Thanks for the link. It appears that the lock cylinder is covered and I will call Chrysler's Service Contract hotline when I get home and fill them in on what the dealer is saying. I mean, heck, I use to work there. They should have done a little more research for it/me.

Thanks again,
Steven

 

I'm going through the lock cylinder drama right now. I have an order for one right now. Normally 210$ but with my Quadratec discount, they're $138 + PA tax (6%). Had to supply VIN and mileage. 7-10 business days from Germany.

DO NOT LOCK YOUR STEERING WHEEL!!!!!!

If the steering wheel locks while the key don't turn you will be in a world of hurt!!!!

This is what I am encountering right now. If the key would turn then I could unlock the steering wheel and get the tumbler assy out, but no luck for me.


Justin