Hey, folks -
I had a 10" self amplified Audiobahn subwoofer tube in my previous ride, a 2003 Mazda Protege5. The sub tube has a harness and six terminal connector that allows it to be quickly disconnected and removed from the car if more space is needed for luggage, etc. When I unloaded the Mazda, I did not have the time to remove all of the wiring, so I disconnected the tube and left the harness behind. I figured I could get a replacement easily.

Now, I want to drop the tube into the Crossfire. However, I am without the wiring or the six terminal connector. Though amp wiring kits are plentiful, the connector is not common. Best Buy and Circuit City both recommended that I contact Audiobahn for a replacement part. I also checked Radioshack for a similar size and type of connector that could be adapted to a wiring kit, but no luck. So, I called Audiobahn and left a message explaining the situation. I never got a call back. Then, I e-mailed them to ask how I could go about getting a replacement. Again, no response. So, either I rig up something that will work, or go without a tube. Those appear to be my choices.

Audiobahn makes a good product, but their customer support absolutely sucks. I would not ever buy another Audiobahn product for that reason. What kind of response would you expect if you needed wiring help, or if you had a warranty concern? BEWARE.

 

...this is funny. I sent another e-mail with a link to the above post, and recieved a near immediate response. The rep didn't answer my question, but asked that I cut and paste the above. He couldn't see my post, as he was not a member of the forum. I responded that I would rather they answer my question, if they are going to take the time to respond. His counter? He forwarded my request along to the parts department, as he did with my original e-mail, several weeks ago. No mention was made of my previous phone message, left at Audiobahn over a month ago with no return call.

 

juddz,

Should of removed harness...needless to say.

Try this info you do not have it. These # are from my CES information guide.

Audiobahn
114 S. Berry St.
Brea, CA 92821
800-488-8595
714-690-7530
704-690-7533 Fax

Good luck,
Sandman

 

Juddz, give me the email of this guy. I will contact him too for good measure and see how you can get a replacement.

 

Update -
I wrote to the VP of Audiobahn, explaining the situation. I got a letter back from the COO, with deep apology, and they sent me a replacement harness for free (next day air). Looks like I was just getting the runaround from one guy. I am satisfied with this level of support and reconciliation. Obviously, the management over there has its priorities in the right place, and I assume that this type of problem will not happen in the future.