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Startling discovery! PLEASE HELP!!!

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Old Nov 5, 2007 | 03:22 PM
  #1 (permalink)  
popojoe's Avatar
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Unhappy Startling discovery! PLEASE HELP!!!

I just received my Klasse wax kit and gave my '05 XFire it's first wax job and complete detailing. While waxing I made a terrible discovery. My car has been repainted on the passenger side door and front quarter and there is overspray all over the front bumper and hood...It looks horrible after waxing. Bad part is, my dealer never told me it had been wrecked. Does anyone know the lemon laws or if a dealer is required to tell someone a used car has been wrecked? Any feedback would be wonderful right now.
 
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Old Nov 5, 2007 | 03:24 PM
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andrew's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

sorry to hear the bad news...

as for a lemon law case ... no go.

will the dealer make it right... they may... this is where i would start.

even a carfax may not show prior damage unless the repair shop reports it.


as for the overspray... clay will remove it, if its not too heavy...
 
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Old Nov 5, 2007 | 03:32 PM
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Maxwell's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

You can probably get another crossfire from the dealership where you purchased the wrecked crossy.

other than that contact a lawyer, and see what he knows about disclosing damage to the buyer before purchase.
 
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Old Nov 5, 2007 | 04:05 PM
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NeverEnough's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

In my state there is no law that states a dealer must disclose that information about a used car UNLESS the damage occured while in dealer inventory or transport. If the car was traded in after the fact, then they don't have to say anything. New cars are a different story...

Now, to the dealers defense, they may not have known about that issue. If it doesn't show on the Carfax, then they probably won't pick up on it.

That's why I always closely inspect my cars before signing on the line. Never buy a car in the rain or at night...

Oh, and there is no "cooling off" period in Virginia either. You sign, You leave, You own it...
 
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Old Nov 5, 2007 | 04:10 PM
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Idaho's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

If you bought the car new and the dealer didn't disclose the repair you have legal grounds for a lawsuit. A client of mine bought a minivan new and later discovered that it had been repaired. After contacting a lawyer the dealership did cut him a nice check. Not sure what your options are but if you bought the car under the assumption it was new then my advice is contact a lawyer, but if the car was used I don't think you have any recourse.
 
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Old Nov 5, 2007 | 04:34 PM
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CoupeGirl's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

Dealers can not disclose damage done in transit up to 1500 bucks........
 
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Old Nov 5, 2007 | 04:40 PM
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Default Re: Startling discovery! PLEASE HELP!!!

I've learned some extremely disturbing news as of late regarding practices by new car dealerships. Flash back about a week when I took my car into the dealership to have it appraised. The sales manager took a look at my car and hands a sheet of paper to my salesman. He starts to go over figures and asks me why I didn't disclose that my car had been in an accident. I looked at him quite puzzled because I purchased my car new, and it has never been in any type of accident. I figured this was some type of scam, and they just wanted to offer me less for my car. I immediately wanted to talk to the sales manager and he said the entire passenger side of my car had been repainted. I was more than a little upset that he was accusing me of lying, and immediately ran to my hood release. I popped the hood for him and showed him each of my vin # still in tact on my hood, doors, front and rear corner panels. He just shook his head and continued to tell me the entire side had been painted over. He then reached into his pocket and pulled out a small digital meter.

He told me that by placing this meter on the car, it would tell how thick the paint was on each portion of the vehicle. He said Honda vehicles should show up as 5.5-6.5 in thickness on each panel of the car. He began on my drivers side, and everything showed between 5.5-6.5 in thickness. He walked over to my passenger side and placed the meter on the panel above my front tire. The meter read 11.0 there, 9.5 on my passenger door, and 8.5 on the rear corner. I basically stood in disbelief and didn't even know what to say. The car had never been in any type of accident, so I couldn't explain what the meter was showing. I was the first owner of the car, and picked it up with 5 miles on the odometer. All panels had their factory vin number as well, so how was I supposed to take this news?


The dealership basically was telling me that either I was lying about the history of the car, or the dealership had repainted the car before I took delivery of it. I obviously didn't believe what he was telling me at this point, so I just left and figured I'd get to the bottom of it. I immediately drove the car to the dealership where I purchased it brand new. They said they didn't know what these meters were, so I didn't get very far there. The next day I called up and spoke with the head manager of the entire dealership, and he said he would look up my car information. He said if anything was repaired or painted on my car, it would show up in the folder with my vin number. I was so shocked that he said this, I had him repeat it. He said that it's very common to have new cars come in with scratches, dents, or dings that need repaired. Another common problem he said is vandalism on the lots. Cars get keyed and sometimes there are accidents during test drives. He said I would be amazed at the number of cars that go out with some type of body work or paint. I just stood with the phone to my ear in silence not knowing what to say. I was outraged to hear that my "new" car was not really new after all. I asked him why in the world this wasn't told to me when I bought the car. Here is the great part of the story. By law, a dealership only has to disclose repairs or paint work done to a vehicle if it is above 6% of the MSRP. Anything below 6% of MSRP does not have to be mentioned. Anything above 6% by law must be provided to you in detailed invoice during the purchase of the vehicle. I also found out that this 6% is at wholesale cost to the dealership. This allows them to have large amounts of work done compared to what average citizens could have done ....non wholesale. So what might cost us $3000 in paint, might cost the dealership $1500 or even less.


If you do the math, on a $20,000 car, the dealership is allowed to perform $1200 worth of repair work without even telling you. If you were to ask them if work had been done, they are actually allowed to say, "no" granted it's below 6% of MSRP. A car with an MSRP of $50,000 could undergo $3000 worth of repairs without you knowing it! How good would it make you feel to learn at some point down the road your 50k dollar car had undergone close to 3k worth of body work and paint before you picked it up? I would have never known my car had been painted unless that meter was put on my car. The paint color matches perfectly, there are no tape lines, all vin #'s are on each panel, and there is no orange peel effect on any part of my paint. The manager said the car was probably keyed down the entire side of the vehicle once it got to the lot. He said it was probably repainted and blended all over the door so that it wasn't noticeable at all. Needless to say, nothing is wrong with my car, yet it is "worth less in the eyes of dealerships" using this type of meter. He said he had a customer coming to sign paperwork today on a new Honda Pilot that just went under 8k dollars worth of repairs. A service person from Honda got into an accident when taking the car to the gas station for delivery. He said unfortunately he has to report this repair work under law to the owner before they sign the paperwork. Just another day in the life of a new car dealership I guess. Buyers beware.
 
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Old Nov 5, 2007 | 04:44 PM
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popojoe's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

I bought it used so the whole new car thing doesn't apply. I'm not sure what to do. I am going to take it to my dealer tomorrow and see what they have to say about it. I just made my first payment so I'm not going to get anywhere with trading it in at this point. Although I did see an ad a few days ago about brand new crossfire's for $19,900. I paid $18,500 for my 05. I may try to find that place and eat what I owe.
 
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Old Nov 5, 2007 | 04:48 PM
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popojoe's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

Also, as far as clay goes......I clayed the heck out of it three times, each time with a good hand polishing afterwards....Still a no go. It's quite obvious.
 
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Old Nov 5, 2007 | 05:06 PM
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ZERACER's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

I used to work in the factory where the cars were built. I also saw cars there that got damage from time to time and sometimes it was serious dents. They would pull thoase aside and repair them at the factory before even shipping them to the dealer. It was a lot of years before I would buy a "NEW" car.
 
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Old Nov 5, 2007 | 06:09 PM
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SRT SIX's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

First of all, there might not have been any body damage at all. Perhaps it was repainted to correct paint flaws (though it sounds like they didn't do a very good job). How does the body look? Is there any sign of bodywork other than the paint?

When I bought my '04 Z4 the BMW appraiser said the same thing about my '99 Chrysler Cirrus. He used a hand held device he called a "gloss meter" he claimed it measured the thickness of the paint, sounds similar to what happened to you. He also said that Chrysler did not put "that much" paint on their cars. I had my car from new and the panels were straight. I did however wax that car like I do my SRT6.

BTW, I brought the Z4 back to the dealer after a few months and multiple waxing. I asked him to check the paint on that one. He said that the BMW indicated it had been repainted as well. But then said the thickness of the wax could affect the meter as well.
 
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Old Nov 5, 2007 | 06:40 PM
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cgocifer's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

Do you have any pics of your problem? Is your car SSB? If so, I've seen plenty of those cars with splotchy paint due to uneven spraying of the metalic paint particles.
 
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Old Nov 5, 2007 | 08:44 PM
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radmanly's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

I'd still rather have a Crossfire, repainted or not, than a new, unblemished anything else.
 
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Old Nov 5, 2007 | 08:47 PM
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popojoe's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

I'm going to take some pics tomorrow in the sunlight and see how it looks. There is no body what-so-ever anywhere on the car. You can see the tape lines though from where they had taped the drop cloth to the hood of the car and on the rear quarter because of all of the overspray on it. Even when using an electric buffer you can hear the difference when on the glossy paint and the over spray.
 
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Old Nov 6, 2007 | 07:26 AM
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todk64's Avatar
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Default Re: Startling discovery! PLEASE HELP!!!

We purchase "Transportation Damage" units all the time. These are cars that have something happen at the factory, they put them off to the side, then go back and make the repairs before the car ever leaves Chrysler. There is a disclosure statement that tells what damage happened at Factory though. We hang a copy in the window, and the customer must sign a copy when they take delivery of the car. I'm not sure about all the laws, but I know you're better to just tell someone from the start that 90% of all cars on the road have had something done to them at some point. Also, Transportation damage won't ever show up on a CarFax.
 
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