I have been looking for a grill for my crossfire, after already having 3 different aftermarket ones, I wanted something a little different, so I investigated a grill that a member here had created for us, and thank you for having this done. I had seen one in person, and really liked it. I asked a few questions and got back a nice response, but I found out that the bumper cover had to have multiple holes drilled to mount. I thought this vendor might want to know that many of us here will not drill our bumper covers and that using the OEM mounting points would be better, here is the exchange:

Grill Technologies:
"Grille Technologies Chrysler Crossfire billet grille upper grille is a full replacement of the factory grille. The grille has 3 welded brackets on the left, right and bottom of the billet grille. You will align the billet grille in place on your Crossfire marking where these brackets touch. Next you'll drill out the bolt holes required to mount. Last step is just mounting the grille up with provided bolts, nuts, washers....."

My response:
"So there is no way to mount the upper grill without drilling the bumper
cover? These bumper covers cost quite a bit, and there are already sufficient mounting points for the factory grill, why not use these so customers to not have to drill? This will be the third aftermarket grill I
have had on my XF, and all the others were bolt on, no drilling required.
Since so many crossfire owners are particular, such as myself, I would
highly recommend you figure out a way to use the OEM mounting system. If you do, please let me know, and I will be purchasing a grill. Thanks."

Grill Tech:
"I honestly dont care what you want. Hows that sound?"

My response:
"Thank you for the response, I will be sharing it with no less than 2,000 crossfire enthusiansts. Good luck selling your grills."

How about that for customer service?? I sent a professional, polite response trying to help them secure more busniess with a friendly suggestion, and that is what I get? I sincerely hope they never sell another grill to anyone with this car, because obviously, they don't care.

You decide. Would you want to buy from this company?

 

My response would be:

That sounds excellent. I just learned all I need to know about "Grill Tech".

 

I know I did.

Thanks for sharing, John.

 

He probably just thought you were being obnoxious with your response for their company to use the factory mounts. I see your point but if I got that same return emaill from you about changing my product to fit your needs, without knowing you were a part of this forum I would have sent a much nicer return email but stating that something along the lines of "we feel our product is fine the way it is, or make something up about how it can't use the stock mounts" I dunno just my .02. But yea screw Grill Tech they shouldn't be responding to people in that type of way I'll give you that no matter what you say to them.

 

That wasn't a "we can't do that" or "we don't wantto do that" it was a "Screw you. Take it or leave it"

It only takes "Once" and you can lose a cutomer, everybody they talk to and then, a business.

Some of us drive other cars and in a few years will be looking elsewhere for our grills.

Thanks for sharing.


roadster with a stick

 

John,

face it. You're plick. And the guy at Grill Tech could tell! Nice email or not.

Happens to me all of the time...

 

That guy makes me look like a saint!

I would never buy from someone with that kind of attitude. He can't even use correct grammer. Plus I would never drill anything into my car. So this guy is up a creek and will soon be out of business... especially among Crossfire owners.

 

You are not supposed to tell people I am a ***** LOL

It was not the fact that he would not meet my request, it is the fact that I brought something to his attention that pertained to his business, and all I got was the finger.

What do you suppose would happen if you had a warranty issue with this 5 year guaranteed grill? LMAO

 

Good to know John. I will NOT be buying anything from Grilltech.

 

Wow! Nice to know how they are.

And, just so you know, John, I wasn't gonna tell that you're a *****. I just figured everyone knew!

Good luck finding a cool grill. I know it'll look sweet when you're done.

 

Wow, I'll likely take some heat for this one. The company engineers an after-market part for our car. It then answers questions submitted by you describing their product and addressing you politely. They don't hide anything, let you know what is offered, and forthrightly disclose a fact that they necessarily would be viewed as a negative. You respond:


"So there is no way to mount the upper grill without drilling the bumper cover?"

This sentence, in and of itself is accusatory and insulting. Connotations include "Why were you guys so stupid to design such a product," etc.

Next, you state, "[W]hy not use these so customers to not have to drill?" The question marks at the end of these sentences do not bespeak a friedly suggestion, but rather, a challenge to the integrity of the manufacturer. The business does not exist to give interviews as to why its product is not up to snuff in your opinion, but that is the import of your query.

You follow with: "This will be the third aftermarket grill I have had on my XF, and all the others were bolt on, no drilling required. . . . I would
highly recommend you figure out a way to use the OEM mounting system. If you do, please let me know, and I will be purchasing a grill." Again, translated into normal understanding, especially following the preceding statements, this reads, 'You're selling a POS that I will not buy until you do what I say."

After all of this, your curt "Thanks" in closing simply smacks of sarcasm.

Yes, the seller's response was over the top for someone seeking buyers in a narrow market, and was surely recognized by the sender as closing you off as a potential customer. You simply p'd someone off and his fuse may have been a tad short. Still, when they made their part do you think they did not recognize the existing attachment points and performed a cost/benefit analysis to the engineering and production costs vs. price. If they had, which is likely, your letter could only have been taken as an insult. You should not be so insulted that they were insulted.

I have nothing to do with Grill(e) Technologies, and, as noted, will probably suffer some flames with the perspective given. But I get similar attitude all the time from potential clients/customers trying to tell me how to do my job, and, although in a gentler fashion than what you went through, I do let them know that I don't care about their opinion, and they will not be represented by me. And yes, when somebody not in my business presumes to tell me I'm doing something wrong, I am insulted. You did not make a mere suggestion, you challenged the company's integrity and intelligence. There's too much money to be made and people to satisfy and help with what I offer, and likely likewise with respect to Grill(e) Technologies offers, to suffer through such rigmorole.

 

"I honestly don't care."

How do you like it?

 

Huh?

First:

we kill all of the lawyers.

Second:

We drink scots whiskey to celebrate a Job Well Done.

Recommendations? Rebuttals?

 

This is why you always get an invitation to the party, my friend

And Vegas, I can understand where you are coming from, I just think that such a niche product would want to have excellent customer service, people in these small circles talk, quite obviously.

 

Hey Grill Tech....kiss my old @ss....I was just about to pop for one of your grilles suggested by my friend John, you just insulted...but I then learned you have to drill a bumper cover that is all but impossible to get or replace. I think your design sucks, and your attitude toward customers suck...and in closing I don't care what you think of this response...your grille would look better on the back of a bus....OK....I feel better... SRT SIX, you can make me that silver upper grille I asked for...I am ready to purchase...and I don't care what anyone else thinks.....Karl treats his customers with respect...

 

You ask for rebuttals. I agree that lawyers tend to control everything. They speak in tongues the average Joe cannot comprehend. They control commerce and government, and make obscene amounts of money. They are so presumptious that as a hobby they may even collect cars while others have to take the bus. At a coctail party they regale collections of mere mortals with esoteric knowledge of legal intricacies that leave the unwashed in a stupor. So in rebuttal, let me say this. It is good to be King--neener, neener, neener.

That was obviously tongue-in-cheek [maybe]. As a serious rebuttal some of us stand as bulwarks against tyrany. I, for example, am a nationally recognized civil rights attorney defending innocent persons against overreaching government. I donate hundreds of hours a year to defending innocent individuals against unjust criminal charges brought for purposes of intimidation or revenge, and in protection of First Amendment rights. A publisher bought a book I wrote on the subect and published it ["Beat the Players," Pi Yee Press, 2006]. It has sold thousands of copies instructing people how to protect themselves against corporate security and police overreaching, and gained must buy reviews in the Chicago Tribune and Detroit News, as well as a half-page spread in USA today.

So when your son gets picked up and charged for planted cocaine because he's dating the sheriff's daughter and the sheriff he does not like your son, call a butcher. Your son might rot in jail, but at least you'll have short ribs for supper.

 

Scots whiskey?
That should be Scotch whiskey.
If you drank a Scots whiskey you could end up in a fight, but you're big enough to get away with it. Cheers!
I'm told we need lawyers, but I haven't figured out why yet.

 

Are you preaching? .....that is for the political thread, that I try very hard to stay away from...liberals....that's it....Johnny, he was a liberal telling you he didn't care.....just ignore...I like Karl better anyway...

 

My Grille from Grille Tech., also known as Sleek Auto Accessories. The solution, I made braces from a strip of aluminum.

 

Here is why lawyers shouldn't be allowed in Congress.They will argue any side.

Bottom line,the Customer service "guy' was an @ss. Not how you build a business. He apparently doesn't need Crossfire customers.

Which should work out for him.

Unless some group of lawyers end up in congress and decides to make it the law that we must buy a product we don't want and don't need just because they, the Congress says so.

Happened before.

Sorry Vegas, I couldn't help it. Meant no personal offense.

Customers do not have to think inside the mind of the vendor. In a real free market, it supposed to work the other way around. Universal law of selling; You want my money, you make me feel that you wish to please me. Even if I am an @ss.