I tend to agree with Franc on this. It is called customer service. In this case... lack there of! Someone that responds like that can not be trusted with my dollar. Next arguement Vegas....

 

Isn't that what just happened with Obamacare?? Guess I got lost, thought this was the Coupe site, not the pol. site of the forum. My mistake.

 

I tend to agree with Franc on this. It is called customer service. In this case... lack there of! Someone that responds like that can not be trusted with my dollar. Next arguement Vegas....

Honest to goodness, I don't mind a discussion and I will not take offense. Next argument is the first argument. Guy makes a product. It is not to your suiting. Walk away or make a nice suggestion. No reason to call him an idiot, question his methods, and shove you're opinion in his face. The letter was obviously read as, 'If you didn't make such a stupid product, I would buy it." The writer was not going to buy it, and with reason, the seller obviously took it as a gratuitous slam. Nothing good could be expected from the letter written. So why write it? And it's not customer service, the writer just told him "I'm not a customer, and never would be."

 

P.S. I didn't know there was a political forum. See it now. Nevertheless, I was on topic until someone asked for an opinion on killing all the lawyers. I stayed on thread, but I'll try to keep to to Xfires in the future. After all, its the love for my car that brought me here to begin with.

 

Hey vegaslegal,

there is a thing called professionalizm and every business owner, worker, everyone should posses that. Grill tech is lacking that. Do I need to say more?

 

Isn't this a pretty apt description of Obamacare?

Whoooopsie! I guess I should have read the whole thread. My bad.

Vegaslegal: Sorry. Haven't read much Shakespeare, 'eh?

 

Thank you for the heads up. I have also been looking to install this grill. I will now look elswhere.

 

Please take these arguments to the Political subsection. This really has nothing to do with the topic at hand anymore and it's nice to remember that not every person in this part of the forum is a political conservative. We stay away from that part of the forum for a reason, please don't bring it to us.

I don't mean to be an ***, but anyone assuming that we're all going to agree or even go along with this political mud-slinging is kind of *******-ish in itself. This goes out to everyone who's jumped on this wagon now, not just maxcichon (I'm just using you as a reference point really).

Now, let's keep this civil and argue about business practices, vendors, and our bumpers .

 

Sooo this GrillTech...Sounds like this company has ties with Dan Root? Squirrel Crusher

 

hey, just having fun...I have a lot lawyer friends...we spar, we drink, we be merry...lol.....

 

John - that blows!!! The problem with e-mail is that people can take certain things wrong & get bent out of shape. I don't think there was anything wrong with your e-mail to them, but I know that you are a nice guy suggesting an improvement that would help them sell more product. If he was having a bad day, has a guilty conscience, just got screamed at by another customer for the same issue or is just an a-hole then he may have taken the e-mail in another way. Of course his response has no shades of grey.

As far as Vegaslegal goes, I know what its like to be in your shoes. I do sub-prime auto finance for a living. For those playing the home game I get to be hated by people who hate car dealers, sub-prime lenders, collectors and bankers. One more & I will have a full house of hatred. I once worked for a guy at a dealership who had an interesting way of looking at the car business (his theory is not MY theory). He would say,"Its ok to be a thief and a liar but you don't have to be a JERK about it!"

At the end of the day the guy at Grill Tech was a JERK. The old saying is that a happy customer tells 2 people but an unhappy one tells 10. Well John, I think you may have kicked that up a notch & they didn't even get to take your money! It's nice to know that the aftermarket grill business is flourishing so much that they are able to turn away business!! Maybe our government officials should give those guys a call & find out how they pulled it out of the fire with just a niche business. Financial geniuses - those Grill Tech guys!!!


Wow .... tangent much?!?!

 

I like your thinking....we use to call the sub prime lenders.....mouse houses....lol....but, someone has to do it, and it makes the dealership money....I just wouldn't want to be the collection person....

 

never heard of them

 

Yeah right. You will probably say you are a cop or something, and have a lot of cop friends now.

damn Internet... :P

 

I remember this vendor sent one of our members a profane reply to an email inquiry and refused to sell him the grille. It was posted a while back. The member later worked it out with them and got the Grille. In exchange, he removed the text in his post showing the reply from them.

 

I personally appreciate customer feedback to better my service. If somebody has a suggestion, I take it into consideration, and thank them accordingly. If I provide them with a negative feedback on their suggestion, I feel I would recieve the same responses I am seeing here, and be jobless.

And c'mon guys, vegas is only utilizing the negativity he has absorbed in many years of law schooling. That's why I thought about selling drugs when I dropped my law classes, it would have been a more respectable career. (just givin' ya a hard time, have lawyers in my family and have to raz them too!!)



-Dave

 

I believe the topic was, "stay away from this vendor. He doesn't care to serve us and has said so."

Nothing at all political there.

As for Boiler Up who was thoughtful enough to let the rest of us in on his experience, thanks. Now more of us don't have to take Vegaslegal's advice and get burned.

It is one great feature of the Forum. We protect each other from these kinds of purveyors.

And Maxichon,Pacemaker, bingo!

roadster with a stick

 

(No reason to quote the whole post)

I totally understand your intent in your post... and SO totally disagree with about 90% of it.

The guy I work for would SO TOTALLY disagree with your post on ONE point: It is not about us, it is about the CUSTOMER.

It's the CUSTOMER'S money that runs the business. It's the CUSTOMER'S willingness to bless us with his business that enables us to have our jobs, homes and crossfires.

You can massage it all you want to, but the CUSTOMER does us a FAVOR by giving us his time, interest and (we hope) his money. It is NOT the other way around.

I saw NONE of the elements in John's email to the company that you did. Anyone telling a customer, or POTENTIAL customer that they did NOT care would be out the door on his *** as soon as Randy (my boss) found out about it!

 

As a retail business owner, it is one thing to not appreciate a comment made by a potential customer. It is totally another to reply with your true thoughts. But hey..... it is your business.... you are your own boss (for now)..... Say what you want to, to whom you want to. There will always be another retailer that will be more than happy to take care of your potential customers even if they do it with their teeth gritted. You do have to love the free market place.

 

You will, but maybe not for the reason you think.

Customer service.
It doesn't matter if the customer is yelling, screaming, and calling you names, it is NOT appropriate, or good business practice, to respond in such an ignorant and moronic manner. If one customer has an issue with the product, you can be sure 10 others have the same issue, but simply didn't buy your product, rather than taking the time to email you and let you know what you need to do to turn them into a customer.

It's a freakin' grill. You can put the mounts just about anywhere. It just plain lazy to not bother putting them where the original mounts go.