Needed a new windshield for my roadster. Called Safelite and was told that they use only glass made in U.S. When installer arrived the windshield had a sticker "Made in China". I refused the windshield and called Safelite back. They assured me that this was a mistake, that they only use glass made in U.S. Saftelite actually warned against using glass made in China because it it not made to the same standards as the U.S. I rescheduled and when the installer arrived, this time the windshield was "Made in Mexico". Windshield looked fine so I accepted. After installation the installer handed me a bill for $21 more than I was quoted with the explanation that I had refused the glass made in China and that the glass made in Mexico was more.

Just a warning to beware of Safelite!

 

Next time insist on Pilkington Glass. If they handle Pilkington, they also have the right adhesive compound and curing process.

As I understand it, they usually can't do it in your driveway.

I think one can assume that the insurance company charged their premium based on authentic MB compnents in the vehicle. So you paid for pretection of the Pilkington part.

Your insuance Company's purpose is to insure the value of the asset insured for the lender. I would think they'd have to use proper repair parts and methods to maintain the asset's value.

franc

 

I too need a new windsheild and have insurance..Do I just find a shop that uses original parts and they take it from there..
Or do I ask for the Pilkington Glass? Bring it to the dealer or a dealer recommended shop.
Thanks for the advice,
KJN

 

It varies from state to state and policy to policy. My best guess would be to contact you agent and ask.

The dealer won't do it. They call people in. And right now they are broke so I wouldn't count on them taking care of you.

I have a no deductable on windshields in my policy so I just contacted my agent and insisted. She took care of me or I would go elsewhere for my insurance. If yours doesn't then you have less than perfect insurance.

I have Allstate, which is not the cheapest. But, I have never had a problem with a claim for 38 years.


roadter with a stick

 

You're in good hands, franc.

Fifty-seven years, one accident, two windshields, three DUI's and they still. haven't changed my rates. Good people.