Please help arm me to have the dealer do right by me. My top has gotten the dreaded rear window falling out very suddenly. I am dropping by the dealer today to start the process. Any tips/hints/exerience would be helpful. Things like don;t waste your time with the service manager, go straight to the local rep, etc. (I don't know if that's true with this car, but you know what I mean.) I assume I am still covered under my basic bumper to bumper warranty ( I do have the 8/80 extended ptrain) since it has not been 3/36 since my in service date. Thanks in advance for any help.

Matt.

 

One more thing. One thing I could definitely use help with, since my warranty is close to timing out is making sure I don't just get a glue job from the dealer only to have it come apart again 6 months from know when my warranty is over. I would be furious as I love my car and consider it a future collectible.

 

There should be NO excuses for this in-warranty replacement. They know there is no "fix".

Just stick to your guns. It is unrepairable.

Good luck. And if they have no respect for your problem, contact the regional service manager directly. He may tell you to resolve it locally, but after trying again, go back to him and keep complaining.

Keep records of each visit (names, times and dates etc.) and the paperwork generated each time. You may need ammo later.

 

You will be waiting a while the tops have been on back order for a long while with no ETA from chrysler there's 60 orders currently nationwide.....

 

Do you get some kind of paperwork saying it will be repaired when it comes in under warranty? If it takes 6 months I will be out of my warranty period.

 

The fact that there are 60 on order should indicate that there is a fractory defect causing this problem.

ps............. Make that 61. I just got the ok from chrysler to relace mine. ....for the second time.

 

Yes they should note it on your repair order....

 

As a matter of fact there is 61 now on order

 

Well I guess there is one good thing about living in a cold place where the only thing that should be happening is polar bears chasing penguins.

Good luck with getting your tops replaced.