I've owned my Crossfire for roughly 3 weeks now and absolutely love it. My only gripe about this car is that now on three separate occasions, my check engine light has come on right after downshifting into second gear and giving the car gas. After doing some research, I found that there is a TSB issued for my car (mine was built 07/03) for an ECU reflash that is supposed to take car of this issue. I brought my car into the dealer, told them the problem, then told them the TSB I wished to be performed. After telling them I needed the car back ASAP for my job, it sat on their lot for 2 days without anyone so much as glancing at it. Then, on the third day, I called them and they told me that their Crossfire tech had left the country for a week and would not be back until next wed. This made me absolutely furious. They, in turn, had another tech or two look at my car and they determined there was absolutely nothing wrong with the vehicle.

Now, I know what needs to be done here. The TSB issued by Daimler-Chrysler fits my car to a tee. But, I can't convince these morons at Chrysler that this is in fact the problem. Anyone have any advice as to what I should do?

 

Welcome to the world of dealing with inept techs.

Is there another dealer you can take your car to? If so, call them and find out if they have someone certified to work on your car...

I have 3 dealers in my area and just found out that the dealer furthest from me is the only one that a certified tech that knows this car. So they get my business without any hesitation.

But distance is nothing when it means the difference between getting it done right or having to get it redone. Which I know all about.

Good luck.
Sharon

 

Consider taking it to a different dealer. Also, is you car covered by the Premium Care plan? If so, it's best to use it to get a loaner/rental car each time your Crossfire is in for service. It gives the incentive to the dealer to work on your car promptly because Chrysler isn't going to want to pay rental car costs for multiple days to fix things.

 

They don't like seeing me come because right now their loaner cars are actually - get this - SUBARU's!!!

I refuse to been seen in one, let alone will I drive one, so they are forced to let me go to Enterprise for a rental - I get to spend up to $40/day and trust me, I get the max car for their bucks.