Early this morning I brought my Crossfire to the one and only ordinary Chrysler Dealership here in T.... ,East Texas today ( pop.80,000 - didn't buy my CF there ) for the passenger side wind noise and to have my illuminated doorsill plates installed. Asked them why they are not 5 Star dealership and why the surrounding small towns are? The service consultant replied that they're still working on it.

Stayed in the waiting area for my wife to pick me up and as usual got a lot of compliments and questions about my Blaze Red Crossfire from other customers who checked around my car. Talked to a sales rep and ask him if they will have the SRT-6 anytime this year.....he replied " we don't carry SRT's here but we'll have the convertibles in a few months from now."

I left my car there and went to Dallas this morning for a doctor's appointment. When I came back late in the afternoon, I went straight to the dealership to pick up my Crossfire. Though I didn't receive any calls from the service consultant nor from the shop, I assumed that my CF is already done since its already 5:00 PM when I got there. The service rep was no longer there so I inquired with another rep about the status of my car. He informed me that nothing has been done on my Crossfire yet. He said that maybe they'll work on it the next day! ops: My car was already inside their lot, and no rental car was offered. ops: ops: ops:

I was really frustrated and disappointed with them due to the fact that nobody called me about it and the fact that it seemed like a simple repair and installation only that won't take the whole day to do. ops:

Anyway, my question is : Is that what we would expect from a non-five star Chrysler dealership?

 

Is there a chance that DC will look at this forum? It will really help build customer confidence if they'll listen to our dissatisfaction about customer services :roll:

 

i recieved the free extended service after i bought my cf and it supplies a rental car allowance of $30 up to 5 days at a time free of charge as part of my cf purchase any way they should have offered you the rental but they shouldnt have took it in if they were not going to work on it and leave you hanging. as for service i dont particularly like anybody working on my car have never had any luck with any kind of service facility any brand or private so i avoid any one else working on my vehicles every opportunity i can

 

You should have received a free rental at ANY Chrysler dealership when your Crossfire is in the shop. I do take mine to a 5* dealer and I'm some what satisfied. Never tried a non-5* and do not intend on doing it.

Go ask for a rental car today for free...

 

Not a lucky day! Can we all bring our Crossfires to a Mercedes Benz shop for services other than warranty?

 

depends on the Merc shop.

Tried every one in Southern IN, back in Dec, none will even look at the Xfire. Wanted a simple check of the work my Chrysler dealer had done to the car. A couple individual mechanics at the shops offered to do whatever I wanted on the side, though.

Funny note: Everyone of them knew exactly what a crossfire was, and many of the mechanics I spoke to would have been really happy to stick there noses under the hood and see what Chrysler did to their babies. But the shops themselves were unwilling to touch the Chrysler badging.

 

I bought mine at a non-5star dealer. They were VERY nice and gave me a VERY nice deal. I didn't reazlie they weren't a 5-star dealer until after I got done with the paperwork and the sales manage came out and gave me his "thanks for buying from us" speech. That's when he told me that they are trying to earn their 5-star status. He told me that if I felt they gave me 5-star service, that he'd like me to give them high ratings on the customer satisfaction survey that I'll be getting in the mail.

Aparently the DC custumer satisfaction survey that you get after buying a new car is what determines whether or not they can be a 5-star dealer.

 

:cry: :cry: :cry:

 

Got my car back this PM before the rain started pouring. the illuminated sill plates didn't work at first, luckily the CF mechanic was on his way out for home and stopped by to check whats wrong. He spared a little FREE TIME to fix it and he did! I was thankful to him and I realized I wasn't very unlucky at all! :-)

CONCLUSION: I think some dealerships didn't make it to 5 Star because of some undesirable attitudes of their employees. Even a single individual employee can wreck their overall reputation.

" It is customers who bring one or more customers to your business by word of mouth and it only takes a single customer also to drag hundreds of customers away from your business by word of mouth"

Just like the Service Advisor that didn't call me yesterday now told me he called my office and left a message! :roll: I told him how did he get my office number when the number I gave him was my cellphone number since I'll be out of town? ops: Checked my messages in the office...nobody from that dealership called and left a message. ops:

I apologize that sometimes we pre-judged the dealerships but it's just that we can't help it! :shock:

I love the car and I hope I'll learn to love DC

 

Sorry about the bad experience.

For all the Crossfire owners here...

First day rental is included with your car. If a repair is needed- ask for your rental. You paid for it when you bought the car and any dealer should provide you with a car from a rental company. I beleive it covers $30 for non chrysler or $40 for a chrysler.