I don’t mean to put a dampener on your attempt, but the short common sense answer will be no.

While Chrysler and Mercedes-Benz fall under the same corporate umbrella, they are still two separate companies. Mercedes will not work on a Chrysler product no more than Ford will work on Mazda vehicles. (I’m assuming Ford still owns a large percent of Mazda). There are just too many obstacles in the way for that to happen, not to mention MB brand image that would be tarnished.

 

Here is the email I got from Chrysler concerning my inquiry about warranty work being performed by a Mercedes dealership:

Dear XXXXX,

Thank you for your email regarding warranty coverage at a Mercedes
dealership.

Warranty work has to be completed at a Chrysler dealership for your
vehicle. If you are currently experiencing a concern with your
Crossfire, we recommend that you contact your authorized Chrysler
dealership for an appointment for proper diagnosis and repair.

Thank you again for your email.

Sincerely,

Kara
Senior Staff Representative
DaimlerChrysler Customer Assistance Center

 

I appreciate your comment, but I'm serious. From what I've seen, MB owners for the most part thump their noses at the idea of a SLK being dressed in a different body and carrying the Chrysler logo for $10,000 less than they paid for their 320. You know, like how most of us feel about Chrysler dropping the price and also the Overstock.com thing.

 

Well guys I hate to say this but... E-mail can be deleted! You need to call and get names not just bombard them with e-mail. I understand what you want to get done with this post and by sending e-mails but you can send me e-mail all day long and with a click of a button you never existed.

 

That is very true, but Chrysler logs "Under Briefly Describe" so the company can keep track of what Chrysler owners are complaining about (they use it as input for future fixes and designs).That is the reason you must cut and paste United Chrysler Crossfire Owners Under Briefly Describe. Sent Chrysler an email and then call a day or so later and ask them if they got an email from you. You will find the email listed under United Chrysler Crossfire Owners. It's not a people thing, it's a computer thing.

 

Credit to you FirebaseD, you seem to know how to get through to Chrysler, and you are right although emails can be deleted an decent customer contract system logs what's coming in so having a common key is phrase is a smart idea.

 

My crossfire has had lifters, and entire engine replaced. Today they need to replace the wiring harness. Like most of you, no help from chrysler. The dealership service department keeps promising that they will get the bugs worked out.

I am going to take this to the Attorney Generals Office tomorrow and see what they say.

 

SaxMan - Do contact your attorney general's office, but have a reason that will get those folks motivated, not just "My Crossfire sucks and I'm unhappy", you know what I'm trying to tell you. Also post the last eight from your VIN so folks can contact Chrysler on your behalf. I for one will email Chrysler just as soon as I get your last eight. I'll just cut and paste your story in the body of the e-mail, with a little input of my own.

 

4x023821 is my last 8. Thanks guys.

 

I don't mean to rain on your parade but this is really getting to be silly. How are folks without first hand knowledge of the issue going to contact Chrysler on someone else's behalf? I can appreciate your intent, but do you really think Chrysler is going to take third party e-mails concerning someone else's car problems seriously?

 

Originally Posted by ben47: "I don't mean to be a thorn in your side and I can appreciate your intent, but do you really think Chrysler is going to take third party e-mails concerning someone else's car problems seriously, especially when they have no first hand knowledge of the issue?"

My reply is yes... the emails are being logged as they come into Chrysler by their computer; a category has been set in place to track "Under Briefly Describe" and the words "United Chrysler Crossfire Owners." The more we work with one another concerning each others Crossfires the more the computer will log hits in the category and the more it becomes apparent to Chrysler that Crossfire Owners are talking and comparing notes world wide by way of the internet. So yes this is working. I'm proof of it. I got a windshield, quarter glass, and both door glass. Was told I needed to inspect the glass to ensure my satisfaction and set date to have it installed. There is no way I could have got it done without the emails to Chrysler from people on this forum.

Thank everyone who did an email for me. Now do an email for everyone who post their VIN asking for help, that is what it's all about, Team Work.

Chrysler Email Link: http://www-5.chrysler.com/wccsapp/un...ull&category=U

 

If you say so... but I still can not understand how Chrysler is going to take e-mails from a third party seriously when they have no REAL first hand knowledge of the issue.

 

It's not the issue Ben, it's the fact that people are paying attention to the person having an issue with Chrysler. Does that help brother?

 

I for one appreciate your efforts FirebaseD... Obviously these emails are not, and should not, be a person's only communication with DC but every little bit helps...

 

I think we need a thread started just for complaints. It seems the same 3 or 4 owners are doing all of the warrenty complaints. I feel for all of you and i do understand that helping each of us will be good support. But I am not sure how chrysler is going to take it. I think it would be better to have a complaint thread and we can see all of the issues in one spot. It seems almost every thread is filled with the same 3 or 4 people complaining. For Chrysler to do something about a problem it has to be a continuous issue. Not just 100 people supporting 3 or 4 people. I do find a lot of the threads helpful, but lately it is the same 3 or 4 owners beating the horse over and over and over and over and over again! Stop! we have Hamburg!

 

That last one about the complaint thread is a good idea... but ... based on the help that we have received so far and the lack of concern from Chrysler and certainly my dealers, i really doubt it will do anything. Look at the number of cars sold to this point... i'm just guessing around 20 thousand plus... and only 20 people here bit*hing... do the math. that's not even one percent.

The internet is a great tool, but only 30-40% of the public is even connected, and with this web page only showing 100 members... be realistic.

Back on subject, if my car so much as even hiccups, i'm selling it for another Nissan.

 

Napasanaoma would you please list the 3 or 4 Crossfire owners you are referring to, and what threads they are posting under other then this thread.
Your right on the money about starting a forum under the heading "United Chrysler Crossfire Owners", people could list their problems. If enough people start to notice a common problem with the Crossfire then other owners could show support by contacting Chrysler.

If you don't like the idea of owners coming together and telling Chrysler what they think, and showing support for one another, I only got one question, "Why not?" What harm does it do to contact Chrysler concerning each others Crossfire? After all it's only an email, not like a big deal.

Tell me what you think.

You know folks there is nothing worse then buying a brand new car and having major problems after the purchase. If your low on money or have no knowledge of how to go about beating the dealership up, maybe asking people to help you is not such a bad idea. There are hundreds of Crossfire owners that come to this forum each week and never post a single remark, but you have no idea how many of them may do an email in support of someone needing help with their Crossfire. Sure I can run my crossfire off the road and walk away from it, but there are a lot of people who can't. I love my Crossfire; I've owned 1969 Corvette 427/435 HP Big Block Tri-Power, Mach I "Super" Cobra Jet 428 - 335HP, and a Mustang BOSS 302. I loved each one of those cars and each one would run you into the ground in a heads up race, but I love my Crossfire just as much if not more. I'm not beating my Crossfire over the head; I'm just trying to make sure Chrysler stands behind it. Let me say "You Don’t Have a Crossfire, Go Buy One."

Click here for why I love Muscle Cars: http://www.302boss.com/peelout.mp3

 

Gee, I thought it was obvious, I guess I was wrong.

 

OK guys...my turn. I have finally had enough. This thing popped out of gear today and damn near caused an accident (AGAIN). I have had it in the shop 7 times for the transmission and the dealer acknowledges that the tranny binds, but feels that it "is within established industry standards". I just want a car that doesn't break down...I would love another convertible, and there is one SRT-6 available, but the dealership wants to give me a 20k beating for trading in a 3 month old car...So, if you would like to contact Chrysler on my behalf, the last 8 of my VIN is

5X047077 and my Chrysler REFERENCE NUMBER: 14564016

Long of the short is the following faults with the car:

1) Burning oil smell: went away at 1500 miles. Dealer thinks that it MAY have been cosmoline on the muffler...

2) Excessive noise while braking: Dealer replaced rotors and pads on the front.

3) Excessive vibration from the front: Dealer replaced the front tires. Vibration is still present. Dealer acknowledged that the rear wheels are "out of round" but refuses to replace them.

4) Noise in passenger door: Acknowledged by the dealer, but unable to locate.

5) Vehicle pops out of 1st gear while clutch is engaging: dealer unable to replicate. Acknowledged that 1st gear binds but feel that it is within factory norms.

6) Battery replaced at 110 miles...they don't know why...it was just dead.


Thanks for anyone that wants to help....even if it ain't a REAL MAN's crossfire...

BTW: Resolution that I want is trade assistance to get out of this one and into a SRT-6 (only other crossfires available). The Dealer says I gotta take a 20K whooping.

thanks again!

~ Jess

 

Is this a purchase or a lease ? And did you get your financing through DC ?