Help someone if you can.

Yes UNITED we can assist each other in our efforts to gain positive actions from Chrysler concerning our complaints, hardships, or ideas on how to improve their customer service when it comes to Crossfire owners. If we don't like the marketing routes Chrysler is taking we can let them know. We can tell Chrysler, not ask, to take a time out and think about what they are doing too us as owners of the Crossfire. If we have problems with our Crossfires we can get Chryslers attention just by a united e-mailing of Chrysler.

Example: My problems that I have posted in this forum. https://www.crossfireforum.org/forum...ead.php?t=9195
Chrysler declines to even consider speaking with the dealer. Stating “Each dealership is independent of Chrysler, therefore Chrysler has no control over the dealership selling the Crossfire.”


This is how to do it:
Click this contact Chrysler email link…….


http://www-5.chrysler.com/wccsapp/universal/C/index.jsp?appStr=wccs&titleStr=Contact+Chrysler&fa milyStr=brand&franchise=C&actionURL=%2Fwccs%2Fbran d_forms%2Fus%2Fwebform.jsp&promotion=null&category =U

(a) Under Briefly describe:
Cute and paste: United Chrysler Crossfire Owners (UCCO)

(b) In comments:
Cut and paste this short paragraph.

“Chrysler please assist the owner of the 2005 Crossfire with VIN 5X037557 in anyway you can. The owner of the Crossfire is an unsatisfied Crossfire owner. The owner is unable to get any assistance from the Chrysler dealership that sold the Crossfire to him or her..

If everyone that views this thread does this, then we can ROCK their boats. Chrysler has never felt the power of the net.

HOOAH!!!

 

I have been unimpressed with Chrysler as well. I called them on a couple of occasions to convey my dis-satisfaction with my transmission synchro repair (no parts, no tools, no training) and subsequent transmission replacement (that now shifts horribly). I got exactly the same response: Sorry but Chrysler dealers are independent... To compound the problem, the Chrysler dealers talk about Chrysler Corp. like it's a second-rate supplier. When I go into a Lexus dealership, for example, the dealer presents itself as if IT IS Lexus. Chrysler has a culture that is unsupportive, arrogant and behind-the-times.

I wrote to them to complain about them dumping the Crossfire on Overstock and their reply was that Chrysler had no involvement, "just look at the Overstock website." My Crossfire is my first and last Chrysler product.

 

I appreciate what is being said, but in sad reality DC is right, dealership's are an independent business which they have no direct control over. They may try to pressure them a little, but in the end, it's the dealerships ballgame. A dealer has to sink really low before DC will even consider cutting ties with them. As mentioned above, it's the network the auto maker builds with the dealership which makes for happy customers and that's why Lexus is a top notch seller.

Some companies are better to do business with than others and the same is true for dealerships. From my experiences, customer service overall has been in a serious declined over the years with most large companies and yes, even with a lot of small ones. The bottom line is making $$$ for the shareholders. Gone are the days of small mom and pop stores and even car dealerships where they actually knew their customers.

In regards to the statement concerning marketing routes... while I am far from being an automotive or marketing expert, I am really starting to believe the entire Crossfire project was a weak effort by DC to try and bring some upscale attention to the brand using left over MB parts. The Crossfire, in my opinion, was never intended to be a big money maker for them and has and always will be the red headed stepchild...

Try calling the 1-800 number for the DC customer service line. All you get is a low paid customer service rep that knows nothing about nothing. When you call with a problem, the first thing they do is contact your dealership. The customer service rep then calls you back, giving you the same information the dealer has already told you. You accept it or start that long uphill climb to set things straight. While not impossible to do, it is hard getting past that customer service rep to elevate your problem. You have to do some digging to come up with names and phone numbers of anyone higher in the food chain. The best bet is develop a relationship with your dealer, know what you are talking about and be persistent. Get the owner involved and finally stay away from the super high volume dealerships that often sell other brands of vehicles on the same lot or in a different location. You may save a few $$$ on the car, but in the long run you'll make out better at a smaller dealership.

Your idea to band together is a good one, but in reality the active members on this forum represent only a small handful of Crossfire owners. Good luck on trying to sway DC on anything when it comes to the Crossfire. Chrysler shot itself in the foot when they introduced the Pacifica and Crossfire two years ago. They scared customers out of their showrooms with sticker shock… who ever heard of a $35,000 Chrysler???

 

roger that Ben47, but send the e-mail, rattle their cage, most Chrysler can do is take no action, but at the same time if we all stand united, and start showing concern for one another's Crossfire, it will cause them to step back and rethink their CS. As I said to Juddz in a message this morning "Here you would have other Crossfire owners showing concern over one another’s Crossfires, that is outside the Chrysler box. Their "think tanks" could not foresee anything like this ever happening. In the future we could hold Chrysler accountable for their "Overstock.com" type actions."

Send the e-mail brother.

 

One thing we can do, give the dealership a negative survey!

 

Thank you Cyril Baldwin, great idea, I was told by a dealership rep that the dealership counts heavily on the results of the survey's to maintain their 5 star ratings.

At the same time I encourage people to post problems (under this thread) they may be having with their Crossfires so that WE as a group can email Chrysler and ask for TSB, or recall. Also post a problem that you may be having and no one with the dealership or Chrysler is trying to fix it for you. You know the type of problems I'm speaking of, the kind that Chrysler and the dealership act like they don't see or don't consider to be a problem with the car.


Example: Brake dust...... Rear shock/spring noise... Cup holder... wind noise... etc, etc.

 

a personal problem with me is that even if i had a problem i would NOT take it to the dealer to fix it. they do more damage than anything else. i usually end up fixing it my self anyway (brake dust, window alignment, trunk latch, tranny crunch, etc. i do appreciate what you're trying to accomplish though. hopefully it takes off --

 

I had a similar problem with my car, the engine started knocking... and it took the dealer over 60 days to rebuild/replace under warrantee... (the reason for most of these rants) the problem was not my dealer, but the slow response from Chrysler parts and warrantee... I was told there is only ONE parts warehouse in the nation, and everything must be approved and sent via chrysler. I sent a note to the same web site you mention and got no results.

fixing it myself was an option, but the cost of parts would have been a major problem.

 

Count me also in on any group action. I've now had to hire a private attorney to work along with my state's attorney's office to get some resolution to both my engine knocking and more importantly, my transmission lock-up problems...

 

I don't know where you buy your cars, but I think you're going off the deep end. I have never had the bad experiences you seem to have had that would turn me off to a dealer or a shop. Not everyone has the time or mechanical skills to repair their own car to the extent you seem to be able to do, myself included. Even if I did, I'll be damned if I would repair and spend my own money for parts on a car that has a defect that is under warranty.

 

figitt - respdoc -

If you need help with the problems you posted, I'll be more then glad to do an email with Chrysler supporting you. All I'll need is the last eight digits of your vin so I can include it in the body of the email. Post those digits to the thread and hopefully others will do the same.

That is how we support each other with this idea.

Others have been emailing Chrysler concerning my problem and I thank the one's that have contacted Chrysler on my behalf for doing so. The dealership called me and they are talking again, please keep contacting Chrysler. Thank you.

The email link for Chrysler is:

http://www-5.chrysler.com/wccsapp/universal/C/index.jsp?appStr=wccs&titleStr=Contact+Chrysler&fa milyStr=brand&franchise=C&actionURL=%2Fwccs%2Fbran d_forms%2Fus%2Fwebform.jsp &promotion=null&category=U

If you want help - figitt - respdoc - post the last eight digits of the VIN.

United we can beat Chrysler at their game of "Don't Ask, Don't Tell."

 

Last eight: 5X031675

 

Quote:

Originally Posted by respdoc

Last eight: 5X031675

For everyone dropping by the thread and don't understand how this works.

respdoc is asking for help with Chrysler. He has furnished his last eight digits of his VIN.



To contact Chrylser click the below link:

http://www-5.chrysler.com/wccsapp/universal/C/index.jsp?appStr=wccs&titleStr=Contact+Chrysler&fa milyStr=brand&franchise=C&actionURL=%2Fwccs%2Fbran d_forms%2Fus%2Fwebform.jsp &promotion=null&category=U



(a) Under - Briefly describe:
Cute and paste:
"United Chrysler Crossfire Owners" (UCCO)


(b) Under- Is this a question regarding your Vehicle? Click NO.

You do not need to enter any information concerning yourself or you Crossfire.


(c) In comments: Cut and paste this short paragraph after you enter his VIN number in place of the Xs:

“Chrysler please assist the owner of the Crossfire with VIN XXXXXXXX in anyway you can. The owner of the Crossfire is an unsatisfied Crossfire owner. The owner is unable to get any assistance from Chrysler or the dealership that sold the Crossfire to him or her. I am making this request as a "United Chrysler Crossfire Owner".


If your having major problems with Chrysler, or your dealership concerning your Crossfire, post the last eight digits of you VIN under this thread so others can help you by contacting Chrysler with a support email.

This will work folks, keep up the support emails, beats the heck out of hiring a lawyer.

 

I still have the foggy headlights I had the tsb done 2 months ago. I always drove with the lights on till the day before snow fell here. I told the dealer they are still foggy and they said to give it more time to clear. Well its parked in a heated garage with a cover over it till spring. I don't think that this fog is condensation. Who agrees with me? I feel the tsb should include replacing the headlights. Thanks.

 

3M makes a plastic polish. I had some fogging near the top of the headlight that polished right off. If you run a wet finger across the foggy area and it clears, it can be polished.

 

rob05crossfire - RickB - Yes I have the same problem and I was told by the dealership that a kit had been furnished by Chrysler to repair it. The kit has not been installed yet. I can run a wet finger across the foggy area and it clears, but RickB does the polish fix the problem, or is it a temp fix? So far every Crossfire I see has the problem.

To file a complaint with Chrysler concerning this problem use the email link contained in this thread, it is Chrysler' email. Be sure and enter "United Chrysler Crossfire Owners" Under the "Briefly describe" section of your email. I called Chrysler today and they have been receiving emails from US. Yes they have gotten emails from Crossfire owners that state they are "United Chrysler Crossfire Owners." hooah

 

I told the dealer that the other 4 Crossfire's on his lot had the same fog and he didn't seem too worried about it. He should get the other cars fixed so he knows what needs to be done with mine. They didn't understand what the tsb was about, thanks to this forum, I was able to draw it out in crayon for them to do the work. I did try polishing them, that is pointless to do all that rubbing to make it look good until the next time it rains. Thanks.

 

I have sent an email off to Chrysler. I am asking if chrysler will allow a Mercedes dealership to perform warranty repairs on the Crossfire.

I'll post their email reply when I get it back tomorrow.

 

I have had the TSB done on my 2005 Roadster Limited twice, and twice the problem returned. The Service Mgr. decided at that point to just replace both headlamps under warranty. The Service Mgr. said that in his opinion the TSB fix is not a good one and adding a vent kit (which is just a larger or extra vent) will just compound the problem. Needless to say he was right, and the condensation was worst than the first TSB fix. The passenger side headlamp looked like a fish tank. This was about 4 months ago and the condensation problem has not come back. If there is fog on the outside of the headlamp this may be an atmospheric problem or chemical related (especially if you are using the Mr. Clean Car Wash). I apply a plastic cleaner weekly (Meguiars or Mothers) and my headlamps are spotless. Below are pictures when the problem first appeared, and before the first TSB fix.

 

Ha Ha you funny man Ben47. LOL