roadster top issue
Join Date: Jun 2009
Location: Fort Worth, Texas
Age: 64
Posts: 13,456
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Re: roadster top issue
You have been a member since 2008 and you are asking this question?
Didn't ya see the ENDLESS threads on this? Many have had success - did you get the "100,000 mile/10 year" letter from Chrysler?
My guess is, you didn't (I got the letter on both of mine) - and if you didn't get the letter, it means you don't matter to Chrysler because your car was sold, originally, in a cold climate - therefore you don't deserve a warranty.
Ready to buy another Chrysler product now?
Didn't ya see the ENDLESS threads on this? Many have had success - did you get the "100,000 mile/10 year" letter from Chrysler?
My guess is, you didn't (I got the letter on both of mine) - and if you didn't get the letter, it means you don't matter to Chrysler because your car was sold, originally, in a cold climate - therefore you don't deserve a warranty.
Ready to buy another Chrysler product now?
Join Date: Jun 2009
Location: Fort Worth, Texas
Age: 64
Posts: 13,456
Received 885 Likes
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689 Posts
Re: roadster top issue
Mrs. & I have been following this on the Forum many years, saw a few '06 owners post w/problem & questions, but never saw if they were helped by Co.. TSB from Oct/2011 specifies 2005 model year but it would seem likely that later cars were affected also because the detached windows (we think) started to occur in'08 & '09. Tops most likely came from same European source (Germany) and any change in manufacturing process during that time period seems highly unlikely. Climate has never been a legitimate explanation (Arizona, South Calif. don't have heat??) and Chrysler has Never put Any explanation in writing (Official) because they Know they can't back it up and climate does not simply change when you cross a State borderline! Many people got the extra Warranty even though their car was moved out of the "RIGHT STATE"! Not all are southeast coast, ex: Missouri, Tennessee & most of Texas! Also Chrysler helped some in "wrong States" for all or most of the cost. What a great American(?) Company!?!
Re: roadster top issue
Mrs. & I have been following this on the Forum many years, saw a few '06 owners post w/problem & questions, but never saw if they were helped by Co.. TSB from Oct/2011 specifies 2005 model year but it would seem likely that later cars were affected also because the detached windows (we think) started to occur in'08 & '09. Tops most likely came from same European source (Germany) and any change in manufacturing process during that time period seems highly unlikely. Climate has never been a legitimate explanation (Arizona, South Calif. don't have heat??) and Chrysler has Never put Any explanation in writing (Official) because they Know they can't back it up and climate does not simply change when you cross a State borderline! Many people got the extra Warranty even though their car was moved out of the "RIGHT STATE"! Not all are southeast coast, ex: Missouri, Tennessee & most of Texas! Also Chrysler helped some in "wrong States" for all or most of the cost. What a great American(?) Company!?!
Join Date: Sep 2007
Location: MOFN, AL, 70 miles from George
Age: 66
Posts: 8,017
Likes: 0
Received 7 Likes
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7 Posts
Join Date: Sep 2007
Location: MOFN, AL, 70 miles from George
Age: 66
Posts: 8,017
Likes: 0
Received 7 Likes
on
7 Posts
Re: roadster top issue
This is exactly why we drove 4 hours for the wife's roadster.. It was Texas native.. Even if the warranty period is coming close to an end, I knew we wouldn't get it home and have to turn around and put $1,500 into it.
Re: roadster top issue
Does anyone have a copy of the Chrysler TSB indicating the extension of the warranty on the Roadster Top? Mine is a 2007 and if the TSB went out in 2011 it would seem that all of the cars have the suspect top. Mine began becoming detached three weeks ago and is now held on only at the top of the window. I have been quoted $1650 by the local dealer in South Carolina. The price for the top from various dealers is quoted at $960 including delivery. My current top is in great condition and it does not seem that it should need to be replaced because of a manufacturing defect on the method of attaching the window.
Join Date: Jul 2007
Location: Dallas, the Republic of Texas
Age: 64
Posts: 7,951
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7 Posts
Re: roadster top issue
Does anyone have a copy of the Chrysler TSB indicating the extension of the warranty on the Roadster Top? Mine is a 2007 and if the TSB went out in 2011 it would seem that all of the cars have the suspect top. Mine began becoming detached three weeks ago and is now held on only at the top of the window. I have been quoted $1650 by the local dealer in South Carolina. The price for the top from various dealers is quoted at $960 including delivery. My current top is in great condition and it does not seem that it should need to be replaced because of a manufacturing defect on the method of attaching the window.
TSB 23-035-11 with a 10 year warranty
Re: roadster top issue
Really? Must be the Humidity where you guys live. Ours is 07 and 08 with no problems? We live in Dry Heat though. I am sure NO Chrysler dealer will replace it for Free. Try to get quotes from other shops before committing to $915, but that seems low to me.
KJ
Re: roadster top issue
My rear window came unglued this past week and I called Chrysler at 800-646-5338 and 800-992-1997 and was told that my vin # wasn't covered although it's the same problem. My Crossfire has 25895 miles on it and has always been in a garage or covered with a car cover. Really poor customer service!!! It's really frustrating when company will not stand behind their product. The rear window shouldn't fall out of any car ever.
Re: roadster top issue
My rear window came unglued this past week and I called Chrysler at 800-646-5338 and 800-992-1997 and was told that my vin # wasn't covered although it's the same problem. My Crossfire has 25895 miles on it and has always been in a garage or covered with a car cover. Really poor customer service!!! It's really frustrating when company will not stand behind their product. The rear window shouldn't fall out of any car ever.
Join Date: Jul 2014
Location: Indiana James Dean town
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Re: roadster top issue
https://www.bbb.org/consumer-complai...nt/get-started
I did this against my dealer (GM) on a warranty issue the dealer refused to fix. GM contacted me personally out of Texas. 30 days my problem was fixed. (leather seat)
Had to do some leg work on my own but it was worth it. The dumb a$$ dealer forgot that I traded cars every 2 years. All my family stopped using them also. It was one of the dealers that GM saved too! Better Business Bureau does get results because most business want a good rating from them. Companies careless about a forum with a bunch of hacks complaining because you do not know if it is a lie or truth. So give it a try see what happens it does not cost anything and you will get a answer quickly.
I did this against my dealer (GM) on a warranty issue the dealer refused to fix. GM contacted me personally out of Texas. 30 days my problem was fixed. (leather seat)
Had to do some leg work on my own but it was worth it. The dumb a$$ dealer forgot that I traded cars every 2 years. All my family stopped using them also. It was one of the dealers that GM saved too! Better Business Bureau does get results because most business want a good rating from them. Companies careless about a forum with a bunch of hacks complaining because you do not know if it is a lie or truth. So give it a try see what happens it does not cost anything and you will get a answer quickly.