Had the car in for some work yesterday: headlamp steaming up, no service book, seats looking baggy, radio changing channel on its own. Got it back last night and guess what they said, this vehicle does not come with a service book and they couldnt tell me the service intervals because they say the car will decide and tell me, they said they had fixed the radio (they havnt) and the other bits they would need to speak with chrysler, in other words they havnt touched it. We also own a saab and whenever it goes in theres a car waiting for us its cleaned before we get it back and we are well looked after and there owned by GM so why are chrysler so useless, is anybody else having this grief with there dealer? In fact is anybody having the same problems with the car?

 

No, my dealer's great. Radio changed out in about 10 minutes. Got me the mysterious multi functional tool that was supposed to come with the car but didn't. Free rental car process was smooth and flawless. Great followup. I'll double check, but I THOUGHT the service plan was in one of the owners manuals that came with the car...

 

We are getting the Chrysler treatment. I've had nothing but trouble with my dealer. Getting ready to bring my Crossfire in for the replacement of the spoiler. Every time I've brought it in, they have forgotten or ignored procedures, even with oil changes. DC better wake up soon, Chrsler service really sucks, even at 5 star locations. It ruins the Crossfire experience.

 

I guess my dealer is a little different. They made sure the viper / crossfire tech met up with me after the sale. To go over the specifics of the car. He gave me his cell number in case I had any problems. Told me to call if I had any issues. He also gave me the cell number to his service advisor, so I could schedule up appointments ahead of time. That way down time would be minimal.

I had the radio swapped out in 10 minutes. That fixed the roaming station issue, along with the dark display.

Each place is different, your best bet is to talk to the service manager. Tell him you are unhappy with the service you have been given, and you would like that to change. Throw out some suggestions on what would make you happy. Most of the time these guys are dealing with cheap'o customers. The service manager will give you one of his top guys to talk to each time you go in. I'm sure it will turn around in no time. Just give them a chance.

They are wrong about the service manual. Tell the service manager to check with the sales team. Also get the crossfire tech involved. The only person working on the car should be certified to work on the crossfire. I wouldn't let anyone else touch it. Verify they do in fact have a certified crossfire tech on hand.

Good luck man. Keep us updated.

BTW. PM me priv. Tell me what dealer / location. I might be able to help

 

Spoke with the service manager this morning and he swears blind that there is no service book for this car even after I told him that I had spoken with DC yesterday and they say there is and he hasnt a clue about the other problems, its a nice car but the service from the point of ordering it has been terrible dont think I'll be buying another chrysler

 

When you bought your Crossfire you should have received a binder with the following:
Crossfire Owners Manual
Quick Referance Guide
Crossfire Maintenance Logbook
Owners rights/Change of Address forms/Tire Warrenty/Towing Assistance Guide/and several yellow card type updates to the Owners Manual
The owners manual has sections on "Maintaining your Vehicle" and "Maintenance Schedules." The "Maintenance Logbook" is where your Dealer keeps track of maintenance performed and has itemized procedures for those requirements listed. There is no other "service book" that I'm aware of.
Don't blame Chrysler for a dealers shortcomings. Chrysler sends out a survey after each sale asking you to rate your dealer in several areas. Use that as a tool to inform Chrysler about poor Dealer performance and let them deal with it. The last thing they want is customer dissatisfaction.

 

Xfirefan
As a fellow Brit with all the same problems as yourself it would seem from other posts that generally the service we're getting over here is far from even average.
I've just filled out a survey slating the dealer for total lack of knowledge or communication,they too have to consult with DCUK for my warranty work,even though the seats look crap,the lights are hidden by misted glass and the constant drone from the speakers when switched off sends me up the wall.
When I asked for a service book they replied that it would be in by the time I got the car serviced,as one of my cars did 40,000 miles last year they had better be quick getting it if I decide to use the X-fire for pounding the motorways. :twisted:

Going in to dealers again Friday to try to get a result,weather permitting!

Anyone know of a good dealer in UK along M5/M6/M42 areas as i'm prepared to travel for good service.

 

At least your dealer has agreed that a service book exists according to hatfields in preston there is no such thing they dont even know what the service interval is I was told not to worry about things like that the car will tell you when it needs servicing. I spent 14 years in the motor trade as service manager then dealer principal and I thought id heard it all but thats a classic. They tell me one thing then Chrysler say something different. Im still waiting for someone to call and let me know whats going on and that radio is just cracking me up and yesterday I was warned by the police about the condensation in the headlamps because it shouldnt be there and its an mot failure so in the mean time are we driving around in the dark illegally?

 

Macjake could you let me know how you get on with the dealer and your problems?

 

I just received the survey from DC. I'm going to pound my dealer, he's ruining my great feelings I have for the Crossfire.

 

uk guys I have a tip for you if you are having problems with your dealers.

Write or e-mail James Baggot at Auto Express, dennis Publishing Ltd 30 cleveland Street London WIT4JD or james_baggott@dennis.co.uk.

Auto Express (a weekly car publication) takes your complaint direct to the dealer or DCUK to reslolve readers car issues.

I have no idea how big the distribution is (must be big) but, maybe a theat to the service manager or franchise owner stating that your next step is contacting Auto Express and you may find a more prompt responce.

The dealer and DCUK would not want to see there name in (in the dog house page) of Auto Express

Rob

 

xfirefan

I cancelled the appointment on friday due to weather and work and i am away for a week.
Booked car in for following week and have already been told that if i am not satisfied with seats they will replace,ditto lights and stereo.
This time I bypassed the sales as they are a complete waste of time and asked for service who at last are phoning around to try to sort the problems.
Regarding the service book it should have been printed in the rear of the manual but was overlooked.They are either going to issue new manuals with service pages or send out service booklets.
As with everthing so far with Chrysler I will only beleive any of the above when it ACTUALLY happens.
I will keep you posted and if everything does happen I will pass on the dealers name.(service dept)

 

I have had no problem with the local Chrysler rep in Newberg, Oregon, except that when they got me the replacement radio it didn't work and they had no idea why. I finally contacted Becker, the radio manufacturer, and they said it wasn't properly configured and that the dealer should get another, which he did. It worked great upon installation.

As for that funky multi-purpose tool that's supposed to be in the glove compartment according to the owner's manual, it actually was in the bag that hangs between the seats on the back. That's where it's supposed to be according to the Crossfire tech. That's the way he was trained.

As for the service interval, the on board computer computes the interval according to your driving habit and displays miles left before servicing. This is done by pressing the odometer reset button twice quickly. A number, representing miles to service, is displayed where the total distance display is shown. It is accompanied by one or two wrench (spanner) symbols depending on the type of service required. All that is explained in the owner's manual, but you have to read it. Many Chrysler sales/service people are unaware of this method of scheduling service.

 

Update:
Car going in for a few days!
Headlights to be replaced,stereo amp to be replaced.
So far no luck on the seats,they want to tell me its normal as their own demo seat looks like crap as the leather is learning its new shape.I say seat as their passenger seat looks like new while the drivers seat looks like its had a bashing from a wreckin ball.If its normal why does my drivers seat look better than the passenger seat thats looking crap and I'm a lot heavier than any passenger thats been in the car (2 so far).
They say I'm lucky to have a 3year/60k warranty on the seats/car so not to worry,I was hoping I wouldn't have to use the warranty that I PAID FOR.
I'd say unlucky if I'm not happy with them after 2months/1k.

Another update to follow.