Rate your dealership service here: POOR FAIR GOOD

I've never been satisfied with my dealership here when it comes to fixing my door problems so I gave them a - POOR rating!

 

Poor. The dealership service sucks, and I do not belive it just to be at Chrysler dealerships, when I went in for routine checkup for the srt-4 it was the same mentallity at the dodge dealership.

 

I get very good service from my dealership. In fact, last time I was in there, I had my Liberty there for a recall and asked if I could bring the Crossfire in to have a wheel changed out that I had scratched up. I had gotten another off of ebay. They did the work and at the end of the job told me "no charge". I drove off very happy.

 

Newbies....be aware you can use the survey to scare your dealerships regarding a POOR service.

 

CRAP If it was a scale between 1-10 10 being the best I would give the service dept in glasgow scotland (Murry Motors) a (-3)

 

My dealer is GOOD. They take care of me first time every time although I am more tolerant of startup problems then some. The first time I handed the keys to the service driver it took him several minutes to get them open. What a hoot, but that was last year. Now they know how to open them.

 

Sales was horrible. Service is GOOD (different dealership). I get to speak with the Crossfire tech each time, and he knows his stuff (replace both cat converters for me).

 

My dealer, Foley Chrysler in Quincy, MA should be rated as a SIX STAR dealership from what I've read about the supposed "five star" dealers. I'm almost 70 years old and have owned a lot of cars. Foley's is the best dealership I have ever dealt with, Sales or Service. I have bought three new Chryslers from them in four years and always have all servicing there. I have never had anything but good experiences in four years.
That has always been reflected in DC surveys.

 

Took delivery of my Xfire July/03. The first in San Francisco. After a smooth sales transaction, the dealership comp'd me with front-end bra, rubber weather mats, and full detailing. Upon delivery, the air conditioner did not operate. I returned the car that week. The Service Dept. identified the problem and put me in a Jag while a new "O" ring was fed/ex'd in, the system recharged, and my vehicle repaired. Later, a minor driver door realignment also went smooth and corrected the first time. Oil changes (last paid $16.99) are always well executed; drive in, leave in a rental, hours later...pick-up the car.

It's unfortunate that all dealerships cannot be consistant across the board in service quality and professionalism and thats not only just DC, but MBenz, BMW, Toyota, GM, etc. I for one am fortunate to have a dealership/service dept. that has thus far shown that they are truly competent, courteous, and professional.

2004 SSB/6spd/2-tone slate/#1115

 

I've no issues with my dealership thus far. Before they merged several Dodge / Chrysler dealerships into Dallas Dodge, I was using Colonial Chrysler in Mesquite, Texas (this is one that they merged) and the service there was exemplary.

 

I purchased my 2005 Xfire Roadster Limited at Bay Shore Chrysler in Bay Shore LI, NY. Sales staff was great and service was great. When they could not get me in and out, they referred me to Brown's Chrysler in Patchogue, LI again great service and customer service. I now live in Varina VA, have a 5 Star dealer less than 10 miles from me. Went in the other day with no appointment, passenger seat heater stopped working (plug worked itself loose) they had me in and out in less than 45 minutes. They have 2 Xfire techs and were extremely happy to help. Have owned several Chrysler products and never had a problem.

 

I haven't filled out the DC survey cards because they don't have spaces for incompetent or hostile.

After taking the car back to the dealer four times for the same problems (sudden darting to the right, doors popping partway open, window hanging open on drip rail, rear end shaking at idle, no heat in footwell and clock gaining one minute per day) the service manager made it clear that he didn't want to deal with these issues any more.

I e-mailed Chrysler's complaint line and they suggested I get a second opinion from another dealer. The first Chrysler dealer I visited refused to work on the car because they didn't have a Crossfire trained technician (they do sell Crossfires), the second dealer failed to have a rental car for two appointments (which I found out after arriving there both times) and cancelled the third when it went out of business. The third dealer didn't even have a service representative there to talk to me, they just asked me to fill out a card requesting the services I wanted. I managed to collar a service person and took him out to the car and showed him the window held open by the drip rail and the door that was about 3/16" open. The next day they called and said that the car was ready. They had not done any work on the window or the door because they could not duplicate the condition. When I picked up the car I found the driver's seat in the full forward position (since it's a manual transmission you have to push the clutch pedal to start it and you can't move the seat with the engine off) which made it very hard to get into. They had also left the small garbage bag I keep for film wrappers etc. draped across the console.

I telephoned the service man at the dealership I bought the car from and told him that I wanted to return the car since it qualified as a lemon as defined by the Ohio lemon law. He told me he'd get back to me in a couple of hours. He didn't.

After my third e-mail to Chrysler which detailed the ways in which the car qualified as a lemon per Ohio law the service man at the dealership I bought the car from asked me to bring it in to have the clock fixed. They replaced the entire instrument cluster only to find out that the new instrument cluster didn't have the correct mileage programmed in so they ripped it out and sent it back to the depot where it was reprogrammed and sent back. This took a week and a half during which they tried to fix some of the other problems including the non-working driver's seat heater.

As I pulled out of the dealer's driveway I felt something hit my leg. When I got home I found a screw that looks like it could have come from the instrument cluster on the floor. The next day as I was getting out of the car I looked down and saw a fresh set of gouges in the bottom of the door frame. The dealership had been kind enough to clean the car inside and out and had wiped off all the paint and metal shavings left when they had dragged the seat across the door frame.

I called the owner of the dealership and told him I wanted to return the car as a lemon and he told me to call the Better Business Bureau.

I was granted an appointment with Chrysler's service representative which I missed because I got the dates confused but we did have a telephone conversation. His name was Tom Scanlon and he was very arrogant and condescending, referring to my problems as "alleged defects" and telling me there was "no way" Chrysler would reimburse me for the car. He also intimated that the gouges were caused by a shopping cart.

Current status of the car; the clock keeps time, the window doesn't hang up on the drip rail anymore but it has wind leaks at the top front corner and bottom rear and rattles in the track when I close the door, the door panel rattles when I close it, there are rattles and squeeks from the instrument cluster, there's still no heat in the footwell, the door still pops open and rattles around when I'm driving, the seat heater doesn't heat, the rear end still shakes at idle and it still darts to the right. New problems include popping out of 3rd gear and an ominously loud ticking from the valve train.

I love my Crossfire and it's perfect for my trips into the hills of West Virginia and Pennsylvania but I bought this car thinking it would last at least ten years and it has become clear to me that Chrysler had no intention of supporting it past the delivery date.

 

SH*TY! (-10)

I created the exact 2004 Crossfire I wanted on Chrysler.com then performed a search to find “David Ellis Chrysler” (CA) had the car. I called the dealer on Friday Aug. 27, 2004 (my birthday). I explained I wanted to buy the car or put down a deposit over the phone to hold the car since I was still at work and couldn't get to the dealer until Sat. morning. The salesman, Jeff Shapiro, said "I can't do it over the phone, its illegal". I said fine, I’ll be there first thing Sat. morning Aug 28th to pick up the car. I made an appointment for 9:00 am. I showed up at 9:00am & saw my ‘04 waiting for me.
I took a tour around the lot. I saw some ‘05 Crossfires but not in the color combination I fell in love with. I asked the Jeff if he would run a check to see if there were any ‘05's around & to run the numbers to see what my payments would be on the newer model. He seemed flustered & walked away. A long time passed. I walked into the showroom to be told that they (the General Manager – Eric Van Ace, included) just sold my ‘04 that I came to buy! I had a check in my hand ready to buy the ‘04. Apparently they thought I didn't want the ‘04 because I inquired about the ‘05. This was furthest from the truth. I was there to buy the ‘04 but just curious about the 05! Since I was the only person on the lot, I asked how they just sold my car from under me. They said "Well, there's a customer on the phone at another dealership that just bought it".
I called Foul! I was pissed off! I told them how I tried to buy the car over the phone the night before & I was told it was illegal. They had nothing to say about that and wouldn't budge!
I still had my check in my hand as I was standing in the manager’s doorway wanting to buy the car & they said “Sorry, just sold it!” We went back and forth. They offered to sell me the owner of the dealership's used Crossfire as a consolation and spent 15 minutes trying to find the keys. I was getting more appalled! This entire process of arguing back and forth and trips in & out of the manager’s office took about an hour. They wanted to sell me another car in another color combination because they said they “Wanted to make both sales”. I told them to give me the car and sale since I was the one standing in their office.
I was just getting ready to walk off the lot & they came back to me said I could have the car if I wanted it. I started yelling. "What are you talking about? Why did we have to go through this process?" Their answer was "We thought about it and we just wanted to do the right thing".

Grrrr! The bottom line is: it was the end of the month & they didn't want to lose the sale (since I was inquiring about a car they didn't have on their lot). I wanted to tell them to shove it! just for principle! I know there wasn't a customer at another dealer that wanted that car. I went against my gut and bought the car from them anyway. I didn't know if there were other cars out there with the colors & options I wanted so I didn’t want to take a chance. Plus, there were great rebates that month. Moral of the story: Don't buy from DAVID ELLIS CHRYSLER IN CANOGA PARK, CA. I wish I had a happy ending to this story but 48 hours after I drove the car off their lot.... it was in the shop (@ BURGE CHRYSLER in SANTA MONICA, CA) for 46 days & now I'm dealing with no return phone calls from a Chrysler rep and the CA lemon law.

 

Yea, that really sucks! Kind of lets the water out of the pool. Not as much fun!

 

Have had nothing but great service from Puyallup Chrysler in Puyallup, WA............. If the radio didn't suck, everything would be perfect !!

 

VERY VERY POOR-Would not deal with again. After the Dealership salesman tried to rip off my Touring Gear, I was called about a month and a half later about my first oil change. They said go ahead and enjoy the car, they had my name and would contact me again in two months to bring the car in for my first free oil change, 8 months later I'm still waiting for their call.