How do you rate the service you have received from a Chrysler dealership?

 

I am very curious to find out what the poll result might be, since I just picked up my first Chrysler.

 

Can't comment, I've never had to take the car to a dealership in 2 years... But, based on conversations with them about the Crossfire, I would rather DIY or take it to a MB dealer if I had problems...

 

The dealer I bought my xfire from is the one that I rated poor. I have since switched to a different dealership and would rate them good.

 

Sux.........

 

If anyone is in Orlando,Florida. Do not go to "Greenway Chrysler/Dodge/Jeep". I had my headlights replaced because I didn't like the "yellowish tint" they were accumulating. So I had them replace the headlights with new ones (warranty). Anyways, it took them two days, and when I drove the Crossfire home, I was pulled over by a State Trooper because one of my headlights was "out". Once we (the trooper and myself) opened the hood, we found that the Crossfire tech left one of the headlights "un-hooked", thus keeping one from working. Anyways, I was spared from getting a ticket. But that just goes to show how much the service department is paying attention to the integrity of work coming out of their garage.

 

I like to do most of the work myself... but if I do end up taking it to a dealership I think I would take it to a MB dealer as well. Will they accept my Crossfire for work without a problem?

 

It really depends on the dealership, management, service management, they are all connected by the GM of the store he oversees all aspects of business.

General Managers are appointed by the owner and so on. It comes down to the people who are in control of the place, if they hire good people then you have a good business.

There are good dealerships and there are bad ones. It's up to you to find the right one.

 

For those of you griping, try living with Mazda service for a change. It's not real fun having to make an appointment to get warranty items resolved, oil changes, etc. Or, being handed a filled out customer service survey with all "5" out of "5" filled out for you upon completing the sale. In all fairness I never went in for an oil change (I do my own), but I was told in no uncertain terms that making an appointment a day or two in advance is their policy. Forget taking it in after work on a whim for one of their late nights! Hell, they don't even have late nights!

I have long believed from positive experience that there really is something to a "5 star dealer". I have nothing but good things to say about Shuman Motors in Walled Lake, MI. The service department was great way back when I owned my Neon. They fixed things they didn't have to, like a flat tire 1/2 hour past closing (patching it from the inside out and rebalancing it for free). There are more examples of them putting the customer first. And my sales experience with the Crossfire was top notch. Friendly sales guy that really worked hard on getting me the best deal in town (and after spending a week working over several dealers, it really was the best deal in town). For those of you checking in because you are considering a Crossfire (and wanted to find out more about them), there are probably ten or so on Shuman's lot. Everything from base coupes to loaded SRT-6 roadsters.

 

You are kidding right?

Ever since i can remember, dealerships have worked on an appointment basis, with the exception of the ones that offer the 30 minute quickie oil change. Now if you brought a vehicle in that had a major problem then they would try and squeeze you in to get you back on the road. They're running a business, how do you think they would make out without scheduling their workflow and managing their resources?

Late night service, what's that?

As a general rule, MB dealers will not work on the Crossfire, nor are they able to do warranty work. MB sees our cars as the red headed stepchild.

 

I see. Thanks for your help. I guess for now, I'll try and make sure the car doesn't break down so I don't have to bring it back to the dealership. I don't like the one I bought it from, as they lied to me about I could put any type of oil in my car, and that it takes regular unleaded gas...

 

I would probably say that was more ignorance then deceit. Then again, maybe not.

Q: How can you tell when a salesman is lying?

A: His lips are moving.

 

I have no reason to BS you about this.

Apparently, I am used to getting better service than you are. Like I said, when I owned my Dodge, I never made an appointment. And, yes, when I lived in an apartment I did go in for oil changes (without an appointment), and yes they did change it right on the shop floor (no quickie oil change).

Late night service means you can actually bring in your car up until 8:00 or 8:30 at night a couple of times a week, as opposed to being stuck with a 9-5 slot. This is starting to become common practice as more dealers compete for your business.

Managing workloads, balancing schedules, etc mean nothing to me. It's my dollar, and as long as I am getting better service from one place, that's where I am going to go. No kidding.

 

I stand by my statement... the vast majority of dealerships work on an appointment system. Even tho workloads etc mean nothing to you, they would not be able to provide service if everyone is treated as you say you are. I don't know who you are or what you do to deserve "special" treatment, but think about it... everyone brings a car in anytime they desire and unannounced. Do you really think ALL of them are going to get serviced. Not hardly.

Sounds like a case of your #1 and the rest of the people are... never mind, you wouldn't understand.