You know he will be back. People do stuff like this to see how much attention they can get. He will check in as a guest or probably a different name just to see what, if any, commotion he has created. Kids.

 

Teenager, should have bought a civic....or an RSX. hahahahahahahahah

 

I work for the corporation, I don't plan on going anywhere. When I get time this week, I'll review the TSB's. I typically post up the new TSB info when it is out there.

I believe I was the original one to post up about the wind noise. Do a search for it.

Crossfire tech challenged me on it, and a week later posted the same info. I typically get my info weeks before the dealers do anyway.

Cheers -

 

thanks DFWSBR you'll be our "insider" from now on

 

Be careful. I hear the last one vanished without a trace under mysterious circumstances.

 

Good One :!: Are you sure you haven't been here for awhile :?: :wink:

 

Last what? Insider?

I wouldn't do anything to go against my corporations rules. However, as a Crossfire owner, having access to new information which will help out my friends, I am willing to provide.


For a fee that is :twisted: j/k

 

[quote="DFWSBR

I wouldn't do anything to go against my corporations rules. However, as a Crossfire owner, having access to new information which will help out my friends, I am willing to provide. [/quote]

i can't imagine that chrysler et al would be anything but pleased to have you here. they really, really want the car to succeed.

dan

 

Vegas -- I just read fast.

Don't worry, Adam, I don't think the CIA (never realized before that it stood for "Chrysler Insider Assassination") will be coming for you any time soon. As far as I know, the only place the last insider disappeared from was this forum.

Look over your shoulder whenever you say anything, though. It'll add a lot of mystery to you. Chicks dig that.

 

Which emoticon is that? :roll:

And hopefully we haven't lost Jamikest... :cry:

 

:lol: good one.

 

I bet some dealerships are not happy about us knowing the TSB's than them. Just like me, the next day after I bought my Crossfire I went straight to the dealership to have them fix the wind noise on the P side. They weren't able to fix it so on the second visit I gave them the TSB and it helped them and my problem is fixed.

I think it rediculed them ( dealerships ) about newbies knowing a lot about some issues in the car. If we all noticed, most of the topics now are not much about problems with the CF but are now mixed about mods, newer models etc... because most problems are already resolved.

I bet somebody found crossfiretech's identity from his work and told him to leave this forum ops:

 

Informing people with the issues about the TSB can work out in a good way. It all depends on how the customer provides this info to the dealer.

Instead of acting like they are stupid for not knowing about it, educate them. We are all human =) Giving them a heads up and helping them find the info will help out the next CF owner down the road with a similar issue.

The dealers have a million vehicles to watch over. Sometimes TSB's get over looked, as most vehicles aren't effected. Typically, the only time a customer is contacted, is if a RECALL has been issued. TSB's are not required, they are just there to provide solutions to some minor, yet frequent issues for the technicians.

As for crossfiretech, we can go on guessing all day what happened. I think he took something personal and gave up. At least that is what it appears to be.

 

I know one thing, I estimate my concern for hurt feelings for the dealer at approximately 0%. If I am reading the lingo correctly around here, there is some sort of "Dealer Connect" thing that delivers real time information to dealers from Chrysler. If someone at the dealer isn't checking that daily and notifying everybody what they need to know, it is inexcusable. If the TSB is a day or two old I would cut them some slack, more than a week they should be brushing me off and nodding yes while I am explaining their business to them.

 

There wouldn't be enough time to pull up tsb's on every vehicle ever made, and notify each customer who may or may not have an issue.

As I said above, TSB's (Technical Service Bulletins) are known fixes for minor issues found on a car. These fixes are implemented into any new car that rolls off the line. Any vehicle prior to that build date "might have that issue".

Lets use Wind Noise as an example.

I've driven 4 different Crossfires with early build dates (all built in 2003). 2 had noticable wind noise and 2 were so quiet you could hear a pin drop.

If the dealer contacted every owner for every TSB, there would be a lot of time spent. Lets remember, Crossfire isn't the only car out there.

Now a customer comes in, and mentions the wind noise, the tech can look at the TSB's and see right away there is a fix for it. No wasted time on his part.

-----

Recalls are required by law to have each effected vehicle fixed. Customers are notified and the necessary steps are taken to correct the situation.

-----

2 very different things people like to mix up. Just clearing it up for you guys.

 

Seems to me a dealer should check for TSB's not on "every vehicle", but at least on Chrysler cars that come in. I mean, it would not cost a dealership much to have a person get into Dealer Connect and print out a summary or such and attach to the service ticket, would it? Then your service advisor would have a list of questions to ask (Are you experiencing this issue? etc.). I'd call >THAT< "Five Star" service.

 

I agree with you 100% Some dealers actually do that.

Before my dealership even knew I was an employee of the corporation, they had the viper / crossfire tech meet with me personally. He gave me his cell phone number and told me to contact him if I ever had an issue. Weekend / night / no matter.

No, they don't do this for every car, but they do see the Crossfire is special. Special enough to give each of the owners special treatment all the viper owners get. I help that tech out and give him the same updates on up comming TSB's as I give you guys in the TSB section.

If you dislike how your dealership service department handles things, maybe in a nice way you can suggest they do it a different way? Most service managers are open to suggestions. It makes everyones life much easier when things go as expected.

 

My dealer did the same kind of thing for me. Only I have my Team's Service mgr's home and cell numbers. I've taken it in twice. Once for the radio and once for oil change, wind noise and hatch adjustment. Each time the Crossfire tech was waiting at the Service enterance with the team service mgr when I pulled in. We went over what was to be done and the tech took the car straight to his bay. Each time when I came back to pick it up. The tech met me with my keys and walked out to the car and explained everything that he had done.

If DC wants a model for the way to treat a Crossfire owner they need not look any further than Hall Chrysler/Jeep in Virginia Beach. They really are what a 5 Star dealer is all about.

 

To clarify: I did not in any way mean to suggest that dealers should contact customers when TSBs come out. What I do believe is that they should take reasonable steps to become familiar with what TSBs are out there and be prepared when customers show up with problems that are covered by the TSBs.

 

One more thing. When I took mine in for the wind noise, the service writer was already aware of the TSB. So I think my dealer does pay attention to them.