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Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Old Sep 13, 2011 | 07:50 PM
  #101 (permalink)  
Michael M's Avatar
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From: northern Mississippi
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by TerryR
Michael,

Did you take a picture when your window failed, if so send them the picture and get your claim in.
I had already repaired and paid for mine and they said I would be reimbursing me,so I put my claim in. GO FOR IT. All of us could use a NEW Top.
Terry,

Nope, I didn't. The repair is not perfect, but close. I wouldn't let someone try to improve on it unless it fails. I am sure the lower edge will continue to separate, so I'll start taking photos now, and keep that letter from Chrysler in a very safe place.

Michael
 
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Old Sep 13, 2011 | 07:59 PM
  #102 (permalink)  
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Smile Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

I received a letter from the local Chrysler dealer informing me that the top would be covered o 100,000 mles and 10 years on the back window. Enclosed was a reimbursement claim formanbetoithuestions. 1-800-247-9753.
scubaman
 
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Old Sep 13, 2011 | 08:21 PM
  #103 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Yeh thats what I thought but the"custermer rep" had no clue. Claims that he could not find it's original destination. I guess I will have to invest in a carfax and find out for myself .
Originally Posted by 05roadsterguy
The last 8 Digits of Your Vin are all that is needed Reference X31. Chrysler knows where They delivered the car.
 
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Old Sep 13, 2011 | 10:42 PM
  #104 (permalink)  
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svo
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Had taken mine into the dealership and was told they would get the ball rolling and I just received the same letter from chrysler today, so i guess i will be covered after all
 
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Old Sep 14, 2011 | 02:06 AM
  #105 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

I wonder if this will apply internationally as well?? I've had to repair my glass only a couple of months ago.
 
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Old Sep 14, 2011 | 04:44 AM
  #106 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by noles
I just spoke with Chrysler and they told me that I have the extended warr for the glass as well....However, I just updated my address in their system and I believe they sent the letter to the last owners address...The Chrysler rep told me to go to the dealership and tell them I have the extended warr letter and tell them x31 and they can pull it up in the system...
Nice to hear Noles, GO FOR IT.
 
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Old Sep 14, 2011 | 08:29 AM
  #107 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

As some of you know, I work for BMW and I have access to ALL DATA and I looked up the TSB #23-035-11 thanks to rpb's post. I couldn't scan it but this is basically what it says:

Subject:
Convertible Soft Top Back Glass Loose And/Or Detached From Fabric (10 yr./100,000 Mile Warranty Extension)

Overview:
This bulletin involves inspecting the convertible soft top back glass and if necessary replacing the convertible top cover.

Model:
2005 (ZH) Crossfire Roadster

Note: This extended Warranty Bulletin applies to vehicles equipped with convertible soft top.

Symptom/Condition:
The customer may experience convertible soft top back glass loose and/or detached from fabric.

Diagnosis:
If the customer describes the symptom, perform the Repair Procedure.

Parts Required:
CNA6X310AA Convertible Top Cover

It goes on the show a picture of what the problem looks like and the repair procedure which is as follows:
1. Inspect the conv. soft top rear window for looseness and or detachment.
2. Is the rear glass loose and or detaching form the conv top?
a yes>>>Proceed to step 3
b No>>>Return the veh to customer this bulletin does not apply.
3. Replace the conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
4. Install the New conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
*****Important******
Note:Vehicles included in the Service Bulletin applies to the U.S. Market only and have a 10 year/100,000 mile coverage for this repair.
 
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Old Sep 14, 2011 | 08:49 AM
  #108 (permalink)  
TiredRetired's Avatar
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

I called the local Chrysler dealer this morning and he tells me my vehicle is covered for this problem for the next 3 years! I have no extended warranty of any sort and the original sale location of my CF was 8/11/04 in Carmel, NY.

Call your dealer, give them the last 8 digits of the VIN and then they will ask for the TSB#. Worked for me. WooHoo!!

BTW, to date I have received no letter from Chrysler, that is why I called.

Good luck all!!
 

Last edited by TiredRetired; Sep 14, 2011 at 08:52 AM.
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Old Sep 14, 2011 | 08:53 AM
  #109 (permalink)  
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From: Adelaide, South Australia
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by noles
*****Important******
Note:Vehicles included in the Service Bulletin applies to the U.S. Market only and have a 10 year/100,000 mile coverage for this repair.
devastated!!! No love for down under!!
 
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Old Sep 14, 2011 | 10:58 AM
  #110 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Have any SRT Roadster owners checked on this? Many were stored on an open lot in the Carolina's for a year.
 
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Old Sep 14, 2011 | 11:40 AM
  #111 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by 05-crsfire
I just received my letter yesterday. Last month my window completely dropped out, so I did the 3M fix. It is holding, but my repair doesn't look the best, and since I completed the repair I have been afraid to drop the top.
I'm concerned that when I go to the dealership they will give me a hard time about replacing my top, due to the fact that I attempted to repair it myself.
Anybody have any insight on this? Also, can anyone reccomend a Chrysler dealership in the SW Florida area (Fort Myers, Naples, Bonita...etc) that will have the proper skills to do the job. I would hate to have a tech. damage my vehicle trying to replace the top.
Thanks!
Most of the Stealerships contract this job out to an Auto Upholstery Company, and they in turn buy the Top from a Specialist Manufacturing Company, and the Upholstery Company just fit it. Had mine done recently in Houston AND they made a Fantastic Job of it.
 
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Old Sep 14, 2011 | 12:30 PM
  #112 (permalink)  
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From: SWFL
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by TerryR
Most of the Stealerships contract this job out to an Auto Upholstery Company, and they in turn buy the Top from a Specialist Manufacturing Company, and the Upholstery Company just fit it. Had mine done recently in Houston AND they made a Fantastic Job of it.
Thanks Terry...glad your repair came out well
 
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Old Sep 14, 2011 | 01:04 PM
  #113 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by noles
As some of you know, I work for BMW and I have access to ALL DATA and I looked up the TSB #23-035-11 thanks to rpb's post. I couldn't scan it but this is basically what it says:

Subject:
Convertible Soft Top Back Glass Loose And/Or Detached From Fabric (10 yr./100,000 Mile Warranty Extension)

Overview:
This bulletin involves inspecting the convertible soft top back glass and if necessary replacing the convertible top cover.

Model:
2005 (ZH) Crossfire Roadster

Note: This extended Warranty Bulletin applies to vehicles equipped with convertible soft top.

Symptom/Condition:
The customer may experience convertible soft top back glass loose and/or detached from fabric.

Diagnosis:
If the customer describes the symptom, perform the Repair Procedure.

Parts Required:
CNA6X310AA Convertible Top Cover

It goes on the show a picture of what the problem looks like and the repair procedure which is as follows:
1. Inspect the conv. soft top rear window for looseness and or detachment.
2. Is the rear glass loose and or detaching form the conv top?
a yes>>>Proceed to step 3
b No>>>Return the veh to customer this bulletin does not apply.
3. Replace the conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
4. Install the New conv top cover. Refer to the detailed procedures avail in Dealer Connect......blah blah blah
*****Important******
Note:Vehicles included in the Service Bulletin applies to the U.S. Market only and have a 10 year/100,000 mile coverage for this repair.

I see no mention of original shipping delivery point and there is a subsequent posting from NY so I get the feeling they've removed that criteria and opened it up to any 05 with the glass coming loose. If that's the case it is wonderful news.
 
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Old Sep 14, 2011 | 01:22 PM
  #114 (permalink)  
Michael M's Avatar
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From: northern Mississippi
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

The description of repair does not include "Glue it back in if you think it will hold." For those of you with some experience, is this shaping up to be a blanket replacement with the new top? For an OEM quality new top with no wrinkles in the side and no medial ripple at the rear, I'd risk letting a good shop do it. For anything less, it might be smarter to be reimbursed for a couple of tubes of 3M Window Weld.

Michael, 05 Limited Roadster, black, 6spd
 
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Old Sep 14, 2011 | 02:14 PM
  #115 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

I do intened to revisit this. And it would be great for the delivery restrictions to be removed Keep in mind that many dealers simply do not have all the intel.
Originally Posted by KelloggKid
I see no mention of original shipping delivery point and there is a subsequent posting from NY so I get the feeling they've removed that criteria and opened it up to any 05 with the glass coming loose. If that's the case it is wonderful news.
 
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Old Sep 14, 2011 | 04:05 PM
  #116 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Chrysler is still saying that this is vin specific
Originally Posted by KelloggKid
I see no mention of original shipping delivery point and there is a subsequent posting from NY so I get the feeling they've removed that criteria and opened it up to any 05 with the glass coming loose. If that's the case it is wonderful news.
 
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Old Sep 14, 2011 | 04:54 PM
  #117 (permalink)  
TiredRetired's Avatar
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From: Vermont Republic
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by skarlet
Chrysler is still saying that this is vin specific
I don't understand that. Mine is covered with no existing warranty and a north country car since day one. Is it possible not all dealers are up to speed yet? You would think so, in this day and age, but who knows?
 
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Old Sep 14, 2011 | 06:03 PM
  #118 (permalink)  
PAULSXF's Avatar
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From: Lakewood, CA
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by TiredRetired
I called the local Chrysler dealer this morning and he tells me my vehicle is covered for this problem for the next 3 years! I have no extended warranty of any sort and the original sale location of my CF was 8/11/04 in Carmel, NY.

Call your dealer, give them the last 8 digits of the VIN and then they will ask for the TSB#. Worked for me. WooHoo!!

BTW, to date I have received no letter from Chrysler, that is why I called.

Good luck all!!
This is what I did today and was told by the dealer "The recall is Vin specific to the delivery state and my roadster is not included".

My car was shipped to California and we all know it dosen't get hot here, Ha.

Next I called Chrysler Complaints at 800-247-9753 to give notice that this recall must be opened up to a more sensible criteria such as, is the top failing? This allowed me to get a case number. We'll see what will happen. Not the best situation but one step at a time right.

To everyone that is in line for a new top congratulations!!!!
The Part Number brings up a complete cloth top for $609 to $677 depending on the parts house.
 
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Old Sep 14, 2011 | 06:36 PM
  #119 (permalink)  
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From: Virginia Beach
Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

5x054264 is covered
 
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Old Sep 14, 2011 | 06:45 PM
  #120 (permalink)  
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Default Re: Chrysler to Replace '05 Convertible Tops Under TSB - YAHOO!!

Originally Posted by PAULSXF
The Part Number brings up a complete cloth top for $609 to $677 depending on the parts house.
I hope that number is simply a break to the dealership and not a reflection on the quality and workmanship. The cost of the OEM top is like what, $1,500?

We'll see in a few days.
 
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